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Meet the Quittance Legal Services Team

Quittance Legal Services is an independent and privately-financed company and is owned by our management and directors. Quittance is committed to setting ever-higher standards in consumer legal services.

Legal assistance is often needed at times of change, stress and financial pressure.

We believe that empathy , professionalism and an uncompromising focus on results are all key parts of a first-class legal service.

If you would like to join the Quittance team please email

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Call FREE on 0800 612 7456

We're open:
9am to 8pm Weekdays
9am to 6pm Friday
10am to 4pm Weekends

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Chris Salmon profile

Chris Salmon

Operations Director

Chris is a co-founder of Quittance Legal Services. Prior to Quittance, Chris was a director of Fitzalan Partners from 2011 until the company was sold to NAHL Group PLC.

Chris is a Cambridge graduate and studied law at City University Law School.

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Lorraine McIntyre profile

Lorraine McIntyre

Marketing Director

Lorraine is highly experienced in online consumer legal services marketing. Since 2006 she has worked with some of the most notable property legal and personal injury brands.

After graduating with high honours in Fine Arts, Lorraine worked as a supporting artist for Carlos Cruz Diez in Paris before moving into marketing.

She has worked as a Creative Director with a number of agencies in Paris, London and Montreal.

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Steven Bonfield profile

Steven Bonfield


Steven qualified as a solicitor in 1980 and specialises in corporate and commercial law.

Over the course of his career, Steven has worked with a range of high-profile international clients handling strategic corporate transactions, mergers and restructuring.

Steven brings his extensive experience of corporate governance and a practical-minded approach to his role.

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Neil Wilson profile

Neil Wilson


Neil completed his law degree in 1996 and qualified as a solicitor in 1998.

Neil has been a regular and prominent speaker on law for over 25 years.

In 2016 Neil won the prestigious ?Managing Partner of the Year? at the Yorkshire Legal Awards.

Neil is keen to embrace new technology and prides himself in giving practical and commercial legal advice.

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Paul Carvis profile

Paul Carvis

Investor / Qualified Solicitor

Paul qualified as a solicitor in 1972. During his career. Paul has served as a Deputy District Judge giving him a uniquely broad understanding of the claims process.

Paul is a member of the Law Society Personal Injury Panel and a member of the Association of Personal Injury Lawyers (APIL).

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Howard Willis profile

Howard Willis

Investor / Qualified Solicitor

Howard qualified as a solicitor in 1984 and has specialised in personal injury for over 25 years. He is a recognised Law Society Personal Injury Panel expert.

Howard's has a wealth of experience in complex, high-value injury claims and has helped people with particularly serious injuries. He has negotiated compensation for traumatic brain injuries, spinal injuries and accidents causing quadriplegia or tetraplegia.

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Louise Callaghan profile

Louise Callaghan


Louise advises the Quittance team in nurturing an understanding of the issues and concerns faced by people suffering from illness or injury.

Louise studied Sport Science and obtained a Bsc Degree in 1994.

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Jayne Thompson profile

Jayne Thompson

Legal Researcher

Jayne is a copywriter and content architect with an extensive background in the law.

After graduating with high honours in Law and Business, Jayne worked as a solicitor specialising in commercial real estate before moving into copywriting.

Today she helps brands and businesses across the UK tell heart-on-sleeve stories for the benefit of their clients and stakeholders.

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Gaynor Haliday profile

Gaynor Haliday

Legal Researcher

Gaynor Haliday is an experienced legal researcher and published author. She is an authority in various legal disciplines including the conveyancing, property and personal injury sectors.

Gaynor has worked in the fields of legal research and business development for a number of law firms.

She has had numerous articles published in the press and is a legal industry commentator.

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Helen Goddard profile

Helen Goddard

Legal Researcher

Helen is an award-winning legal researcher and author. She is an experienced court litigation report proofreader and has written extensively on legal matters.

Helen has written notable pieces in the property sector, including case studies for both The Deposit Protection Service and The Letting Protection Service.

She has also written scripts for Deutsche Bank and has had content published on BBC Worldwide

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Olivia Lazenby profile

Olivia Lazenby

Legal Researcher

Olivia graduated university with a bachelor's degree in English Language and Literature.

She gained three years' experience as a researcher in health, environment and travel before specialising in the Legal Sector.

Her work has been published in print, online and in an ebook.

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Jonathan Speight profile

Jonathan Speight

Legal Advisor

Jonathan has over 30 years' experience in the personal injury sector and has been awarded the rank of Senior Litigator by the Association of Personal Injury Lawyers (APIL).

Despite the many changes in the legal system over the years, Jonathan believes the need for attention to detail is a constant.

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Kerrie Brooks profile

Kerrie Brooks

Online Marketing

Kerrie is an experienced writer, editor and researcher and contributes to the online marketing activities at Quittance. Kerrie's role involves creating informative and accessible content for existing and potential claimants on personal injury issues.

After graduating in Sociology, Kerrie went on to complete a CIM Postgraduate Diploma in Marketing. She has subsequently gained over a decade's worth of experience working in marketing communications, largely within consumer markets.

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Jenny Jones profile

Jenny Jones

Legal Advisor

With over 20 years' experience in the law, Jenny has spent the last decade specialising in industrial disease cases, with a particular interest in Noise Induced Hearing Loss.

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Heather Firth profile

Heather Firth

Legal Advisor

Heather has years of experience within the personal injury sector. She has considerable working knowledge of complex and serious injury claims, including spinal and brain injury claims.

Heather also has experience with a wide range of claim types, from workplace accidents and road accidents, to product liability claims.

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Alisia McGavin profile

Alisia McGavin

Legal Advisor

Before choosing to specialise in clinical negligence and personal injury, Alisia gained broad experience in the legal sector.

For Alisia it is all about listening to the client and understanding the sequence of events that led to the illness or injury.

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1 December, 2020

Coronavirus Update

We are open as usual.

The Quittance team is working remotely during these challenging times.

We are operating normal hours (including evenings and weekends) to help clients.

Continue to site

See data protection policy for remote working

Data protection

We comply with the Data Protection Act 2018, GDPR and all applicable legislation. We treat the personal information you send to us as fully confidential. By visiting our website and submitting information to us, you consent to our using your information in accordance with this policy.

Information we may collect from you

You may give us information about you when:

  • Speaking with our call centre advisers or other members of staff;
  • corresponding with us via letter, fax or email;
  • completing a form on our site

In handling your enquiry we may collect the following information:

  • your name and contact details including your address, email address and phone number;
  • any information relevant to your enquiry

Remote working

Quittance securely stores data in the cloud. No client data is stored on remote devices including computers, laptops and handheld devices.

Minimal data is transmitted to our partners with your consent and all data is encrypted. Calls are handled by our partners at National Accident Helpline, a trading name of National Accident Law, and your data is transmitted for the purposes of call handing only.

See full privacy policy