If a hospital negligence injury has set you back, we'll help you move forward

Hospital neglect can have devastating consequences for patients and their families. Patients may be subjected to neglect or mistreatment while under the care of a hospital, from misdiagnosis or delayed diagnosis, to a failure to meet a patient's basic needs, like food, water and hygiene.

In some cases, neglected patients may develop long-term issues, such as pressure sore, or be victims of physical, emotional or psychological abuse.

In this article

    We can help

    We understand that hospital neglect can be deeply traumatic.

    If your life, or the life of a loved one, has been affected by hospital negligence and neglect, we can help. If your injuries were caused by the negligence of a doctor, nurse, midwife or other medical professional, you may have a right to claim compensation. Compensation for hospital neglect will help to cover expenses and fund your recovery, but the process can also uncover the truth of what caused your injuries.

    In this article, we will explore the process of making a hospital neglect compensation claim in the UK, including what circumstances are considered hospital neglect, the steps involved in making a claim, and the legal rights of patients and their families.

    We will also provide tips and guidance for anyone considering making a claim, with a view to helping you navigate this often-complex process with the help and support of a specialist clinical negligence solicitor.

    Am I eligible for hospital neglect compensation?

    To claim compensation for hospital neglect, your solicitor must prove that:

    • a medical professional breached their duty of care towards you, and
    • this breach caused you to suffer harm or injury

    Find out online if you can claim with our injury claim calculator. Or you can call 0800 376 1001 to speak to a specialist advisor. Find out in minutes if you have a claim.

    How long do I have to claim hospital neglect compensation?

    You usually have 3 years to make a hospital neglect claim, from the date you learned you were harmed by the substandard care (the date of knowledge).

    For an injured child, the three-year limitation period begins on their 18th birthday, giving them until they are 21 to start a medical negligence claim.

    How much compensation can I claim for a hospital neglect?

    The amount of money you could claim for your injury will depend on:

    • the seriousness of your injury, and
    • any financial losses or costs you have incurred.

    At the start of your claim, your solicitor will consider the many ways your injuries have affected your life. Your solicitor will take these considerations into account to calculate the correct compensation award.

    Hospital neglect compensation calculator

    Get an accurate compensation estimate (including for multiple injuries), confirm your legal position, and check if you have a No Win, No Fee claim.

    Updated December 2023 Compensation Calculator v3.04

    General damages

    General damages are awarded for pain, suffering and loss of amenity (PSLA).

    Awards for general damages are set by the Judicial College and published in their guidelines for personal injury awards.

    How is compensation calculated if I have multiple injuries?

    Special damages

    Special damages are awarded to compensate you for any costs or losses you've incurred or might incur as a result of your accident. These costs might include loss of earnings, or any other out of pocket expenses.

    Special damages may also be awarded for medical treatments or procedures that you might need to treat your injury, including corrective treatment and psychological support.

    Read more:

    A complete list of recoverable losses in a personal injury claim

    You are not alone

    A report by NHS Resolution showed that the NHS paid out £2.4bn in damages for clinical negligence claims in 2019. This figure highlights the reality of poor care in some departments of some hospitals.

    Hospital negligence and neglect refer to errors occurring within a hospital that have resulted in patient suffering or further injury.

    These forms of negligence can occur across all hospital departments, from A&E to surgery and from X-ray to other outpatient services.

    According to a report by the Health and Social Care Information Centre (HSCIS), the total number of written complaints for NHS hospitals (including community and family services) exceeded 110,000 for 2019/20.

    As with previous years, the service area with the highest number of complaints was 'inpatient hospital acute services' with 49,757 complaints.

    Common hospital negligence claims

    Some of the most common examples of hospital negligence and neglect which result in claims include:

    • Surgical errors, including after-surgery care
    • Hospital acquired illnesses and infections (such as MRSA)
    • Misdiagnosis or failure to adequately test, diagnose and treat
    • Failure to sufficiently check and monitor, leading to problems such as pressure sores, malnutrition or dehydration
    • Incorrect medication or treatment given
    • Administrative errors

    The NHS regard many categories of injury-causing hospital errors as 'never events'. Not only can these errors lead to worsening of current illness or injury, they can lead to serious health complications and psychological distress.

    See also:

    Malnutrition compensation claim

    If you decide to make a hospital neglect claim, your medical negligence solicitor will take you through every step of the claims process. Your solicitor will be with you until you win your claim and get the compensation you deserve.

    What is the claims process for hospital negligence?

    When a person suffers as a result of hospital negligence, contacting the hospital to raise a grievance is usually the first step; a specialist solicitor will confirm with you how to proceed.

    The NHS has its own complaints procedure through which patients dissatisfied with their level of care can report their concerns.

    Once reported, the NHS acknowledges a person's right to have a complaint properly investigated, to ask for an independent review and to receive compensation if harmed.

    NHS Resolution deal with claims out of Court and pay out for claims relating to public hospitals. Private hospitals will have their own processes and insurance.

    Your right to take your claim to Court is, in most cases, not affected by following the hospital's own process first. Your solicitor will be able to advise on this point further.

    Clinical negligence claims

    Hospital neglect is usually categorised as clinical negligence. Click on the icon below for more information.

    Injury FAQs

    How long does an injury claim take?

    What are my chances of winning my claim?

    Will my claim go to court?

    Can I claim for someone else?

    How long do I have to make an injury claim?

    What if a child was injured?

    No win, no fee hospital neglect compensation claims

    With no win, no fee, you can claim hospital neglect compensation without financial risk. If your claim isn't successful, you pay nothing. If you win, you only pay a pre-agreed percentage of your compensation.

    Find out more about how no win, no fee claims work

    How we can help you with your medical negligence claim

    Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning medical negligence claims.

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    If you have any questions, or would like to start a No Win No Fee medical negligence claim, we are open:

    Mon-Fri 8am-9pm, Sat 9am-6pm, Sun 9:30am-5pm

    Call us for FREE advice on 0800 376 1001, or arrange a call back from a friendly, legally-trained advisor:

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    Chris Salmon, Director

    Chris Salmon, Director