Road Accident Injury Compensation Claims

If your life or the life of a loved one has been affected by a car accident or road traffic accident, we can help.

This article sets out everything you need to know about making a successful road accident injury compensation claim.

In our guide to claiming road accident compensation:

UK road accident statistics

The latest 2021 data available from the Department for Transport (DfT) shows that 25,945 car drivers and other road users in the UK were seriously injured or killed in road accidents in 2019.

Including more minor injuries, over 150,000 people suffered some level of injury on Britain's roads in the same year.

The National Travel Survey (NTS) also revealed that 10% of adult road users had been involved in an accident. A third of these people suffered an injury.

Car Accident Claim

Do I have a road accident claim?

If you have been injured in a car or other accident that was not your fault, the law entitles you to claim financial compensation.

You can make a car crash claim as a driver, passenger or pedestrian.

Whether you collided with another vehicle, pedestrian, animal, road debris or other stationary obstruction, such as a tree or utility pole, you can make a claim if:

  • you were injured in the last three years and
  • someone else was to blame (even partly).

Even if these two points don't apply to you, you may still be able to make a claim.

To get an impartial answer, speak to a legally trained adviser on 0800 376 1001.

A brief phone consultation will tell you exactly where you stand. You will be under no obligation to start a claim with Quittance.

You can also find out if you have a claim with our Online Claim Checker.

Common questions about eligibility to claim:

What if I was partly to blame?

Even at the scene of an accident, it is not always obvious which driver was responsible for the crash.

In cases where responsibility for an accident or injury is shared by both sides, it should still be possible to claim compensation. These compensation claims are usually resolved with a split liability agreement.

You will likely still be awarded some compensation, but the final amount will be reduced. If the court decides that you were 25% responsible for your injuries, for example, you would receive 25% less compensation.

What if there is uncertainty as to who is to blame?

There may be uncertainty over who is to blame where:

  • Someone else caused the accident or injury, but their identity is unknown, e.g. a hit-and-run accident, or
  • The claimant may be partly responsible for the accident or for their injuries, e.g. an injured driver who was not wearing a seatbelt.

Read more: What if there is uncertainty as to who is to blame?

What if the road accident was my fault?

Even at the scene of a car accident, it is not always clear who was responsible for the crash.

If both the claimant and the defendant share the responsibility for an accident, it should still be possible for a specialist solicitor to help you make a successful compensation claim.

In these cases, claims are usually settled with a split liability agreement.

The claimant will usually still be awarded some compensation, but the compensation award will be reduced. For example, if the court decides that you were 50% responsible for your injuries, you would receive 50% less compensation.

Read more about when there is uncertainty as to who is to blame

What if the accident wasn't caused by another road user?

Car accident injury claims are commonly caused by a negligent road user's behaviour. While reckless or drunk driving causes many accidents, you can also claim compensation in cases where the accident was not caused by another road user.

You may be able to claim car accident compensation if you have been injured because the local council or transport authority failed to maintain the road condition properly. Examples include:

  • A road accident caused by a pothole
  • An accident caused by dangerous road conditions, like a failure to grit icy roads
  • Confusing road signs or missing road signs

Whether you are an injured cyclist, motorcyclist, driver or pedestrian, if you are unsure if you are eligible to make a car accident personal injury claim, call us on 0800 376 1001 or arrange a callback.

What if a child was injured?

The 3-year rule does not apply to minors.

A claim can be pursued for anyone under the age of 18 by a parent, guardian or litigation friend. The injured child has up to the age of 21 to start a claim on their own behalf.

Read more about claiming injury compensation on behalf of a child.

What if the other car driver is uninsured or untraceable?

Car accident claims are still possible even in cases where the other driver is uninsured or untraceable.

The Motor Insurers Bureau (MIB) was set up to 'compensate victims of uninsured and untraceable drivers fairly and promptly'.

Read more about Motor Insurers Bureau claims

How much compensation can I claim for a road accident?

The amount of money you could claim for your road accident will depend on:

  • the extent of your injury, and
  • any financial losses or costs you have incurred.

At the start of your claim, your solicitor will consider the many ways your road accident has affected your life. Your solicitor will take all of these effects into account to calculate the correct compensation award for you.

This calculation will factor in 'general damages' and 'special damages'.

General damages

General damages are awarded for pain, suffering and loss of amenity (PSLA).

Awards for general damages are set by the Judicial College and published in their guidelines for personal injury awards.

Special damages

Special damages are for financial losses and expenses you have incurred as a result of the accident.

What can I claim for after a road accident? (see list)

Examples of special damages (losses you can claim for) include:

  • Lost earnings (including future earnings)
  • Medical treatment costs
  • Physiotherapy
  • Travel costs
  • Costs of care
  • Costs of adapting your home or car

Road accident compensation amounts

The following road accident payouts refer to the Guidelines for the Assessment of General Damages in Personal Injury Cases, Fifteenth Edition by the Judicial College.

These tables are used by solicitors or by the courts as a starting point when calculating your compensation.

Example Amount
Ankle injury
Minor injury with full recovery Up to £10,960
Full recovery or with mild ongoing symptoms £10,960 to £21,200
Severe injury with permanent symptoms £24,950 to £39,910
Severe and permanent disability £39,910 to £55,560
Arm injury
Fractured forearm £5,280 to £15,300
Serious injury with long-lasting effects £15,300 to £31,220
Serious injury with permanent and substantial effects £31,220 to £47,720
Severe with serious, permanent consequences £76,650 to £104,370
Back injury
Full recovery within 3 months Up to £1,950
Full recovery within 2 years £1,950 to £6,290
Full or nearly full recovery within 5 years £6,290 to £9,970
Less severe disability £22,130 to £30,910
Ligament or disc damage with permanent symptoms £9,970 to £22,130
Chronic permanent symptoms £30,910 to £55,590
Serious injury with permanent symptoms £59,120 to £70,490
Brain injury
Minimal injury with full or near-complete recovery £1,760 to £10,180
Good recovery with a return to work and normal social life £12,210 to £34,330
Resulting in a lower degree of dependence £34,330 to £174,620
Resulting in serious disability and substantial dependence on others £174,620 to £224,800
Very severe with the need for full-time nursing care £224,800 to £322,060
Chest injury
Fractured ribs or muscle injury to the rib cage and chest Up to £3,150
Some permanent tissue damage but no significant long-term lung problem £10,040 to £14,320
Damage to the chest and lungs causing some continuing disability £24,950 to £43,710
Chronic pain
Moderate pain disorder £16,800 to £30,690
Moderate Complex Regional Pain Syndrome (CRPS) £22,340 to £41,860
Serious, persisting pain disorder £33,590 to £50,210
Severe Complex Regional Pain Syndrome (CRPS) £41,860 to £66,970
Facial injuries
Multiple fractures of facial bones £11,890 to £19,090
Le Fort fractures of frontal facial bones £18,980 to £29,290
Facial scars
£3,150 to £10,960
£7,270 to £23,980
£14,320 to £77,580
Foot injury
Common foot injury with full recovery Up to £10,960
Metatarsal fracture with permanent symptoms £10,960 to £19,920
Serious, permanent injury £19,920 to £31,250
Hand injury
Serious hand injury £11,520 to £23,110
Very serious hand injuries £15,620 to £27,910
Moderate hand injury £4,640 to £10,580
Neck injury
Full recovery within 3 months Up to £1,950
Full recovery within 1 year £1,950 to £3,470
Full recovery within 2 years £3,470 to £6,290
Fractures or dislocations or severe soft tissue damage £36,240 to £44,630
Shoulder injury
Fracture of clavicle £6,290 to £10,180
Dislocation £10,180 to £15,300
Brachial plexus damage £15,300 to £38,280
Full recovery within 3 months £300 to £1,950
Full recovery within 1 year £1,950 to £3,470
Full recovery within 2 years £3,470 to £6,290
Wrist injury
Wrist fracture recovering within one year £2,810 to £3,790
Taking around two years to heal completely Up to £8,160
Causing permanent pain and stiffness £10,040 to £19,530

How is compensation calculated if I have multiple injuries?

If you have sustained multiple injuries, the compensation amounts are not simply added together.

The upper bracket of the most serious injury may be considered as a starting point, with a reduced amount applied for the other less severe injuries.

For example:

General damages for a serious shoulder injury can be £15,000

For a less severe arm injury, in isolation, you would typically receive £4,000.

However, if you have a serious shoulder injury and a less severe arm injury, you would typically receive £15,000 + a reduced percentage of £4,000.

Special damages, such as loss of earnings are not usually increased if you have multiple injuries. Read more about multiple injury claims.

What is the average injury compensation for a road accident claim?

The Judicial College injury tables give a approximate idea of the ranges awarded for different injuries.

However, the money you would receive following a road accident will depend entirely on your specific circumstances.

Your road accident compensation will be calculated based on the unique impact your injuries have had on your life and your ability to work, and on the actual financial losses you have incurred as a result of your injuries.

See the injury table above for some examples.

Can I claim for physiotherapy and private care costs?

Private treatment can be expensive, but funding towards the cost of this treatment frequently comprises part of a compensation award. Your solicitor may even be able to arrange access to private medical care as soon as your claim is accepted.

Can I see the complete judicial college tables?

The table above (excerpted from the Judicial College Tables) shows the most common road accident claims. To see the complete list see: Judicial College Injury Tables.

Calculate my road accident compensation

Calculating how much compensation you can claim for a road accident injury can be complicated.

Our injury compensation calculator tells you if you may have a claim, how much compensation you could claim, and what you can claim for.

Find out what your road accident claim could be worth now:

Calculate my road accident compensation

How long does a road traffic injury claim take?

The length of time needed to secure compensation for a road traffic accident can vary considerably.

For example, a simple liability accepted injury claim could be settled in a matter of weeks. However, if liability is denied a claim can take substantially longer. Normally an injury claim takes 4 to 9 months. See: How long will my claim take?

What is the road accident claim process?

Once you have found a car accident solicitor to help you with your claim, your solicitor will:

  • Agree on the terms under which the solicitor will represent you
  • Draw up a Conditional Fee Agreement (no win, no fee)
  • Gather information and evidence about your accident
  • Arrange a medical assessment
  • Review the medical report outlining your injuries
  • Decide whether your claim should follow the Small-Claims Track, the Fast-Track or Multi-Track protocol.
  • Submit the claim notification in accordance with the relevant protocol
  • Send you a form to list any costs and losses you have incurred

What if liability is accepted?

With Fast-Track Claims, if the defendant or their insurer accepts liability, your claim will continue in the Claims Portal according to a tight deadline protocol set by the Ministry of Justice (MoJ). If required, your solicitor will try to get the insurance company to agree to fund treatment to aid your recovery.

The total claim value (general damages + special damages) is calculated. Your solicitor will use this total as the basis for the settlement negotiation.

Once a settlement figure is agreed upon, the insurance company has two weeks to pay your compensation.

Multi-track claims do not follow the same rigid timeframe. A settlement will either be agreed upon in a negotiation or a case could proceed to court.

For small-claims track claims, see the low-value claims section below.

What if liability is denied?

If liability is denied on a fast-track claim, the claim ‘falls out of the portal’. This means that further investigation will need to be carried out by your solicitor.

Further correspondence will occur between your solicitor and the insurance company.

If the defendant continues to deny liability, your solicitor may advise filing a claim with the court. Only a very small percentage of claims reach this stage. Of those claims that do, most will still settle before going anywhere near a courtroom. The insurance company may just be testing your commitment and liability can be admitted right up to the day of the court hearing.

As with fast-track claims, multi-track claims may also progress t court if liability is not agreed upon.

For small-claims track claims, see the low-value claims section below.

What if the other driver is untraceable or uninsured?

If you have been injured in a car crash or other road accident in the following situations, the Motor Insurers Bureau (MIB) may pay your road accident compensation:

  • The driver who caused the car accident doesn't have insurance.
  • The other driver left the scene before you could get their details.

The MIB is also responsible for paying compensation if you have been injured in a car accident involving a foreign vehicle.

You can claim compensation directly from the Motor Insurers Bureau, or with the help of a road accident solicitor.

If you would like to speak to a road accident specialist about your options, or are unsure as to whether you qualify for MIB road accident compensation, call us on 0800 376 1001.

Low value road accident claims - Updated June 2021

The regulations for making a lower-value road accident claim (sometimes called 'small claims') have changed.

From 31 May 2021, some lower-value road accident claims should be made using the Ministry of Justice’s new Official Injury Claim Service online portal.

If you were injured in a vehicle, and the general damages for your injuries are likely to be under £5,000, the Official portal will be used to make your claim. The portal should also be used if the total value (general damages and special damages) for your claim is less than £10,000.

Claims for cyclists, motorcyclists, pedestrians and children are not affected by the new regulations.

The new process can be daunting, and we are here to help. You can still use a solicitor to calculate the value of your compensation and to help you make a low value claim through the portal.

No Win, No Fee compensation for low value road accident claims

Some solicitors are no longer assisting with lower-value claims, but we can still help you make a No Win, No Fee compensation claim for a lower-value road accident claim.

Read more:

Claiming compensation through the small claims process.

How to use the Official Injury Claim portal to claim compensation

No win, no fee

No win, no fee removes the risk from making a road accident claim. If you don't win your claim, you won't have to pay your solicitor any legal fees.

Our no win, no fee guarantee

If you have been injured and someone else was to blame (even partially), our no win, no fee guarantee takes the risk out of claiming compensation for your road accident injury. Read more about making a No win, no fee claim

What do I pay if I win my road accident claim?

Your injury solicitor will receive a success fee which is deducted from your compensation, after your compensation is awarded. The solicitor's success fee can be up to 25%. Your solicitor will agree a success fee with you before you start your claim.

What do I pay if I do not win my road accident claim?

If your road accident claim is not successful then you do not have to pay any legal fees whatsoever. Your solicitor may take out insurance to ensure there will be nothing to pay.

Will my solicitor charge a success fee if I win?

Working on a No Win, No Fee basis, your solicitor will charge a success fee only if they win your claim.

You agree a success fee with your solicitor before starting your claim, and the fee is deducted from your compensation settlement. You are never out of pocket.

Why do most solicitors charge 25%?

25% success fees are charged by most law firms as this is the maximum fee that the Ministry of Justice allows them to charge. road accident claims can take a solicitor hundreds of hours work and they receive nothing if the case is lost. The success fee will be subject to your individual circumstances and the actual fee may vary. Call us for more information.

Caring and sensitive support

Your solicitor will handle your road accident claim from the initial consultation through to the financial settlement. In addition, your solicitor will work with other specialists to help you with:

  • Financial support: interim payments while you are unable to work.
  • Advice: on personal injury trusts, tax and welfare benefits.
  • Coordination: with rehabilitation providers and therapists.
  • Access: to treatment and therapies not always available on the NHS.

Who pays for this specialist help?

The cost of treatment will be factored into your compensation settlement paid by the defendant or their insurance company. Should you require private treatment before the case settles, an interim payment to cover treatment costs may be possible.

How can Quittance help?

Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning road accident claims.

If you have any questions, or would like to start a No Win No Fee claim, we are open 8am to 9pm weekdays, 9am to 6pm on Saturday, and 9.30am to 5pm on Sunday.

Call us FREE 0800 376 1001 or arrange a callback:

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Road accident claim FAQ's

Can I claim for someone else?

Yes. In certain circumstances, it is possible to claim compensation on behalf of another person in the capacity of a 'litigation friend'.

If an injured person is either too young or vulnerable, too injured or otherwise unable to claim on their own behalf, their litigation friend can handle the claim process on behalf of the injured person.

The litigation friend will be responsible for communicating with the solicitors, and for making decisions in respect of the car accident compensation claim.

Read more about claiming on behalf of another person.

Can I make a claim as a car passenger?

Yes. From the point of view of making a claim, whether you were driving or were a passenger does not matter.

What matters is that you were injured, and that it was not your fault.

Can injured car or vehicle passengers get compensation?

Will my road traffic accident claim go to court?

Highly unlikely. The vast majority of road traffic accident claims are settled by law firms and insurers before going to court.

Only a very small percentage (approx. 5%) of personal injury claims go to court. Generally, only very complex cases, or those where liability cannot be resolved, end up in court.

Cases that do ultimately go to court are held in front of a judge, not a jury.

Read more: Will my injury claim go to court and what if it does?

Will I have to go to a solicitor's office?

No. You will not need visit a solicitor's office. As with most professional services, it is no longer necessary to meet face to face with your solicitor. Personal injury claims are dealt with via email, post and telephone.

Should you need to have a medical, this will be arranged at a medical centre near you or at your GP's surgery.

Read more: Will I have to visit a solicitor's office?

Who pays the compensation for a road accident?

Car crash compensation payouts are usually settled by the defendant's insurance company. If the defendant does not have insurance (or is untraceable), compensation is paid by the Motor Insurers Bureau' (MIB).

Can I make a claim if there was no damage to the car?

Yes. Injuries such as lower back pain and whiplash can easily be sustained in a low-speed collision where there is no obvious vehicle damage. It is even possible to sustain injuries where there is no collision at all, e.g. when a driver is forced to brake suddenly.

For example, a negligent driver's conduct may cause another road user to perform an emergency stop. A collision may be avoided, but the abrupt braking could well cause a whiplash injury, particularly if your vehicle was travelling at speed.

Can I make a claim if I wasn't wearing a seatbelt?

Yes. It is usually possible to make No Win, No Fee car accident claims even in cases where the driver or passenger was not wearing a seat belt.

However, it would likely be assumed that you contributed to the seriousness of your injuries. This is known as contributory negligence. Your compensation award will be reduced (often by around 25%). This is to reflect the amount of compensation you would have got, if you had worn a seat belt and, therefore, received less serious injuries.

Read more about claims for road accident compensation without a seatbelt.

What should I do if my car insurer wants me to claim through them?

Some insurance companies have tried to deter genuine road traffic accident claimants from claiming the full car accident compensation payouts to which they are entitled. Insurance companies do not want you to make a claim and will try to minimise the compensation paid out if you do claim.

If you have already been contacted by an insurance company offering to deal directly with your car accident injury claim, remember that most insurance companies are responsible to their shareholders, not to you as the injured person.

Instructing an expert road accident solicitor gives you the peace of mind that you have an independent specialist on your side.

A solicitor has a duty of care to you, their client, and will seek to obtain the maximum amount of compensation for the harm that has been done.

If you pursue your claim through a solicitor you have the added reassurance of being represented by a professional regulated by the Solicitors Regulation Authority (SRA).

Can I claim if I had no insurance?

Maybe. As a car passenger, you can make a claim without car insurance. This is because, in most cases, caraccident claim payouts are paid by the negligent car driver's insurance company, not your own insurer.

If you are a driver involved in an accident that was not your fault and you do not have insurance, the situation is more complicated. Driving without valid insurance is an offence. Whether you can still make a claim will depend on the facts of the case.

What if I didn't get the other driver's details?

If the other driver drove off without leaving their insurance details after a car accident, you may still be able to claim compensation.

Although you will be unable to make a claim against the unknown driver’s insurance company, you can claim through the Motor Insurers Bureau (MIB).

Read more about MIB road accident claims.

What if I had a crash with a foreign-registered vehicle?

If you were injured in a car crash with a vehicle registered in another country, you may still be able to make a road accident claim.

You can submit a claim under the Motor Insurers Bureau’s (MIB) Green Card scheme. This scheme enables you to claim compensation from the MIB directly, or from the UK agent of a foreign insurance company.

Read more about MIB claims involving foreign vehicles.

What if the other driver did not have insurance or gave me false or incorrect details?

If you were injured in a car accident caused by an uninsured driver, or if the driver gave false details, you should still be able to claim for road accident compensation.

The Motor Insurers Bureau (MIB) exists to provide compensation to drivers injured by an uninsured or unidentified driver.

Read more about MIB road accident claims.

Will a personal injury claim affect my car insurance?

If you have had an accident, even if you were not to blame, you will be obliged to report it to your insurer. Your insurer will take the accident into account when you renew your premium.

If the accident was not your fault it may still affect your premium, albeit to a lesser degree, as the insurer may see you as a higher risk than before.

If the injury claim includes a claim for repairs to your car, motorbike or other vehicle, it may also affect your renewal premium.

Making an insurance claim through your own insurance company is not advised. Claiming through an independent solicitor means that the claim will be made directly from the at-fault driver's insurance company. This approach is less likely to affect your premium.

Read more: Do I have to use the insurance company’s injury solicitor?

What if the accident occurred in Scotland?

If your road traffic accident occurred in Scotland we could still help. Our expert panel includes car accident solicitors that specialise in Scottish claims.

What if I was abroad when the accident happened?

If you have been injured in a road accident whilst abroad, it will usually still be possible to make a compensation claim. However, there are a number of potential complexities that your solicitor will advise you on. These include looking into your holiday and/or car insurance cover, whether the country is an EU member state, whether you were in a packaged holiday at the time etc.

The best way to find out if you will be able to make a claim is to call us on 0800 376 1001. A solicitor will let you know where you stand. There will be no obligation to start a claim with Quittance.


Department of Transport

Howard Willis, Personal injury solicitor

Howard Willis, Personal injury solicitor