Marketing Standards Charter

We are committed to upholding the highest standards in legal services marketing. We believe that access to justice should be

We believe everyone should have a right to access justice regardless of their personal or financial circumstances, and clear and accurate information should be available to all potential clients.

People thinking about making a claim should be free to make a decision armed with the facts and best advice, and free from misleading marketing promises or pressure to choose a particular firm.

"We are here to help people who ask us for help."

We do not carry out any unsolicited phone or email marketing and do not attempt to induce people into making a claim.

Quittance adhere to the following principles and commitments:

Electronic marketing conduct

  • We will not cold call
  • We will never send spam texts
  • We will never send spam emails
  • We never sell your data or personal information
  • We will only contact you in relation to services you have enquired about

Please see our Privacy Policy.

Accurate information and advice

We will never mislead you concerning the likelihood of a successful outcome, the time your case could take to resolve, or the amount of damages you will receive

No Win, No Fee

  • We believe No Win, No Fee means if you do not win you will not be charged any legal fees whatsoever.
  • We adhere to the "No Win, No Fee" CAP Code and FCA guidance.
  • We are upfront about the percentage success fee your solicitor will receive if you do win.

Please note, under a No Win, No Fee Agreement (CFA), fees may apply if a claimant refuses to cooperate, or abandons their claim after the legal work has started, or if the claim is fraudulent.

Marketing regulations

We adhere to the following legislation governing marketing and advertising: