Public transport accident injury compensation claims

In this guide we set out what you need to know about making a public transport accident compensation claim.

How much can I claim?

1,250 people were admitted to hospital following a fall, trip, road accident or other incident on a bus in 2013/14, and 296 travellers involved in mainline train accidents sustained reportable injuries. In the same period, London Underground passengers sustained over 4,000 injuries.

Busy train station

Common public transport injuries


On the railway network, slips, trips and falls were the cause of 63% of injuries in 2014/15. These may have been caused by spillages or litter not being cleaned properly on floors or platforms.

Injuries when boarding or alighting from the train were also reported. Being caught in closing doors, or trapping fingers as defective doors slammed shut may be some of the injuries. Faulty or poorly-labelled steps from the train to the platform may cause passengers to trip and fall as they dismount from the train at their destination.

Luggage falling from overhead racks is also a cause of head injuries.

Less common injuries that compensation may also be claimed for include cuts from damaged surfaces including seats and tables with exposed sharp edges.


Of those injured whilst travelling by bus, more than 87% of the injuries were reported as being ?non-collision transport accidents?. These are likely to be falls caused by bus drivers accelerating or braking heavily, whilst people are standing rather than safely seated. Accidents also occur when passengers are boarding or alighting from buses, especially where the bus drives off before the passenger is seated.

Ferries and watercraft

Although ferry operators cannot control rough seas, operators do have a duty of care to take all reasonable precautions to protect the safety of passengers. This includes securing anything that could move during the journey, and the provision of liferafts and lifejackets.

Collisions at sea are very rare, however ferry passengers have been injured when ships have collided with harbour walls when docking. Whiplash injuries may be sustained by sudden impact, and sprains and bruising may result from falling.

Do I have a public transport injury claim?

If you were injured in a public transport injury in the last three years (longer if children were involved) and someone else was to blame, then we can probably help you make a compensation claim.

See our Online Claim Eligibility Calculator for a better idea of where you stand.

Claiming compensation for accidents on public transport

All carriers and other companies responsible for public transport, including bus, train, ship and airline operators, have a duty of care to protect passengers are comply with applicable health and safety standards.

Bringing a public transport-related claim can become complex if a number of different organisations are involved. For example, the rail network involves separate companies responsible for operating the trains, platforms and tracks. A solicitor will determine which party (or parties) is responsible for the accident.

No win no fee public transport accident compensation claims

A no win no fee agreement (more correctly known as a Conditional Fee Agreement) is entered into between a claimant and a specialist injury solicitor.

A no win no fee agreement is in essence the conditions under which the solicitor is instructed by their client.

The CFA sets out what the lawyer will do and how he will be paid if your case is ultimately successful.

If you choose Quittance Personal Injury for your public transport accident compensation claim there are no extra costs in the terms and conditions , no up-front fees and the complete peace of mind that you will not be out of pocket.

How much compensation can I claim for a public transport injury?

The amount of compensation you will receive depends on a number of factors. Our public transport accident compensation calculator provides an accurate estimate of your likely compensation.

How much can I claim?

Meet our team

The nationwide network of Quittance solicitors handle all types of road accident claims, from fast track claims to life-changing injuries. Chosen for their success rate in winning claims, our solicitors have years of experience handling claims on behalf of injured claimants.

Click here to meet more of the QLS team.

Kevin Walker Serious Injury Panel Solicitor
Rakhi Chauhan Road Accident Panel Solicitor
Shahida Chaudery Complex Injury Claims Panel Solicitor
Gaynor Haliday, Legal researcher

About the author

Gaynor Haliday is an experienced legal researcher and published author. She has had numerous articles published in the press and is a legal industry commentator.

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