What to expect during your initial phone call for a personal injury claim

Personal injury solicitor discussing a claim with a client on the phone

When you've suffered an injury and are considering making a claim, the initial phone call to a solicitor can feel daunting. It’s the first step in the journey to securing compensation for your injuries. Our friendly injury claims advisors speak to hundreds of people in a similar position to you every week.

What happens on the call?

On the call, the advisor will give you as much time as you need to explain what happened and ask any questions you like. Calls are strictly confidential, there’s no hard sell and you won’t be put under any pressure to make a claim.

Do I need to prepare anything before calling?

No, there is no need to gather any documents, evidence or receipts before calling.

The initial call is to get a general overview of what happened and to advise you on whether you can make a claim, your prospects of success, and the level of compensation you could receive. The call advisor may ask you some questions about the following:

The incident

If you can provide an account of how your injury happened, this will help the advisor properly assess whether you can claim. This includes an approximate date, where you were when you were injured, as well as a description of what happened.

Your injury

Describing your injuries will enable the advisor to assess the amount of compensation you could be eligible for. You should mention all physical, psychological, and emotional symptoms resulting from your accident, including the initial symptoms, any diagnoses and treatments you received. You can also explain how your injury has affected your daily life and work.

Financial losses

A compensation claim can also cover things like medical expenses, lost wages, potential loss of future earnings, and any expenses related to your injury - such as travel costs and home or car modifications. You can also mention any financial losses or costs you incurred as a result of your injury.

Your first step to getting the compensation you need

This initial call is about taking your first step towards getting the compensation you need to move forward. We’re here to support you by making this process as easy as possible, ensuring you feel informed and confident about the process.

Chris Salmon, Director

Chris Salmon, Director