Can I claim injury compensation for a slip on a shop floor?
Many slip and trip compensation claims arise following accidents in supermarkets and high street shops.
Making a successful claim in these situations, however, will depend on a range of factors, including the shop's safety procedures, the availability of CCTV or photographic evidence, and an independent medical professional's report.
Shop slip hazards
Many shops and supermarkets have smooth, highly polished and hard floor surfaces. These surfaces can become very slippery when fluids are spilt or cleaning products are in use. Common causes of slips on shop floors include:
- Cleaning products used without warning signs
- Rainwater that has been walked inside by customers
- Spillages and breakages of products
- Leaking roofs, pipes or refrigerators
- Loose wires and other trailing items
- Discarded rubbish and other such as plastic bags or cardboard packaging
In many cases, a claim's success will rest not on whether the accident happened or not, but instead on whether the shop owner or manager should have acted to prevent the accident.
Preventing slipping injuries
It is the responsibility of the shop owner or manager to ensure that any spillages, rain water or other liquids are cleaned up as soon is reasonably possible, to prevent customers and staff from slipping and being injured.
It is also the responsibility of the shop workers to maintain tidy conditions on the shop floor to prevent customers from tripping on discarded items.
Hazard warning signs must be used during cleaning or at other times when the floor is wet to alert shoppers of the potential danger.
If the shop failed to erect a hazard warning sign in good time, close to the wet or otherwise slippery area, and the claimant was injured as a result, it is likely that the shop owner or occupier will have been negligent.
Even if a hazard sign was erected, a claimant may still be able to claim compensation for the accident.
The claimant will need to demonstrate that the sign was displayed inadequately, for example if the sign was hidden or obscured from view, the sign was misleading, or located in the wrong place.
Common personal injury claims caused by slipping on shop floors relate to injuries including:
- Bruising and other soft tissue injuries
- Fractured and broken bones
- Concussion and other head injuries
- Injured muscles and torn ligaments
Establishing proof of a slip on a shop floor
If you have been injured as a result of a slip on a shop floor, it is important to ensure that the details of the accident and your injuries were properly recorded. Supermarkets and shops should have an accident book to record such incidents.
Your claim will be stronger if the details are kept on record. Crucially, if the shop staff were made aware of the accident, it is their responsibility to have recorded the incident.
Acting quickly to start a claim as early as possible will also enable your solicitor to gather evidence before it is lost, such as CCTV footage, and to gather witness statements.
Public liability insurance
Shops, supermarkets and other public venues hold public liability insurance.
Although the shop itself will be the defendant in an injury claim, it is the shop's insurance provider that is likely to conduct the claim and that will pay the compensation.
Calculation of the compensation amount will take into account the following factors:
- The extent of any injuries caused from slipping
- The pain and suffering caused
- Any income lost due to incapacitation
- Any additional medical costs, including physiotherapy
- Any long-term effects of the injury
The claims process will vary depending on how your slip and trip happened. Click the icons below to learn more:
How we can help you with your injury claim
Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning injury claims.
- Find out
if you can claim
- No obligation
to start a claim
If you have any questions, or would like to start a No Win No Fee injury claim, we are open:
Mon-Fri 8am-9pm, Sat 9am-6pm, Sun 9:30am-5pm
Call us for FREE advice on 0800 376 1001, or arrange a call back from a friendly, legally-trained advisor:
Handled with the utmost professionalism... extremely kind, courteous and empathetic.
Questions about public place accident claims?
Get all the answers in our comprehensive FAQ section:
- How will a personal injury claim affect my benefits?
- Will I have to pay tax on my injury compensation award?
- Can I make an injury claim if I don't know who's to blame?
- Can I claim injury compensation if there were no witnesses?
- Can I claim for an injury if partly to blame for an accident?
Gaynor Haliday, Legal researcher
About the author
Gaynor Haliday is an experienced legal researcher and published author. She has had numerous articles published in the press and is a legal industry commentator.