Injury compensation claims & the Goods and Services Act 1982

Share this article

The Sale and Supply of Goods and Services Act 1982 is usually associated with getting cowboy builders to finish a job. However, the Act can also support a personal injury claim where substandard products or services cause physical injury.

Any trade person or professional supplying work, services or products for money must comply with the Sale and Supply of Goods and Services Act 1982. The Act recently hit the headlines in the context of low quality breast implants, but it applies equally to builders, dentists, car mechanics, beauty therapists - anyone who supplies services you pay for. The Act is designed to give consumers protection from faulty goods and services that may cause personal injury.

What does the Act say?

The Act states that the goods and services you buy should be of a satisfactory quality and fit for purpose. Additionally, the person performing the work must do so with reasonable care and skill.

If the person providing the product or service falls short of these standards, you may be able to make a personal injury claim for the injuries you suffer as a result.

Consumer protection hits the headlines

The recent Poly Implant Prothese (PIP) breast implant health scare shows how the Sale and Supply of Goods and Services Act can help people recover compensation for the considerable distress, worry and pain that faulty products can cause.

PIP breast implants came to the public's attention when they were shown to have an unusually high rupture rate compared to other implants. Upon rupture, silicon would leak into the bloodstream causing personal injury.

An official report decided that the implants were made from substandard silicone filler and thus were not fit for purpose under the Sale and Supply of Goods and Services Act 1982. Many women who suffered personal injury as a result of the implants were able to pursue a claim for compensation using the Act.

The Act is not limited to medical claims. It can be used to support a wide range of claims in all sorts of situations, from shoddy electrical work that causes electric shocks to allergy-inducing beauty treatments.

Lack of knowledge is not a defence

The Act imposes strict liability on the person who supplies the substandard product. This means that the supplier is automatically responsible for your injuries even if they did not know that the goods were faulty. If a heating engineer puts in a faulty boiler, it is irrelevant whether he or she knew the boiler was not right.

How can Quittance help?

Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning injury claims.

If you have any questions, or would like to start a No Win No Fee claim, we are open 8am to 9pm weekdays, 9am to 6pm on Saturday, and 9.30am to 5pm on Sunday.

Call us FREE 0800 376 1001 or arrange a callback:

Call me back
  • Tick icon FREE consultation
  • Tick icon Find out if you can claim
  • Tick icon No obligation to start a claim