Shopping centre injury compensation claims
In this guide we set out what you need to know about making a shopping centre accident compensation claim.
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Many people visit shopping centres on a regular basis statistics show there are over 2.4 billion annual visits not only for shopping but for meeting friends, eating out, or watching a film. They are generally warm, dry and comfortable environments, but with such a high number of visitors there is a potential for accidents.
Slips, trips and falls wet floors or spillages; escalator falls; entrance door accidents all may cause injury to a visitor. Cuts from sharp edges or broken objects, or bumps from large machinery may be sustained. Centre fittings and promotional materials may fall on visitors.
The range of injuries may include:
- Broken bones
I have a strong claim - why won't a solicitor take it on?
The Occupiers' Lliability Act 1957 states that an occupier of premises has a common duty of care to all his visitors to ensure that they are reasonably safe in using the premises for the purposes for which he is invited or permitted by the occupier to be there .
In the case of shopping centres, it is a centre's management who are considered to be the occupier and responsible for their visitors' health and safety.Back to top
A claimant sustaining an accident in a shopping centre may be able to bring a claim if it can be demonstrated that the centre was negligent in some way. To do so he will need supportive evidence.
Therefore anyone having an accident should:
- Report the accident to a member of staff, who should assess the situation and record the incident in an accident book. Every shopping centre should have one of these.
- Take the name and details any staff members who assisted after the accident.
- Take the details of any witnesses; shopping centres are busy places so it is likely at least one person saw what happened.
- Take photos of any visible injuries if possible.
- Check to see if there may be any CCTV images of the accident.
- Check the area to see if any hazard warning signs are in place for instance where there is a wet floor likely to be slippery.
- Depending on the injuries sustained a claimant should seek medical attention. Some injuries, such as whiplash, may not be immediately evident.
Any compensation claim will take into account loss of earnings, expenses incurred as a result of the accident, and pain and suffering sustained.
However if a claimant has contributed to his own injuries by ignoring warnings for example crossing a cordoned off area, or deliberately going the wrong way on an escalator any compensation may be reduced due to his contributory negligence.Back to top
Although in many cases it may be clear that the accident was caused by the negligence of the shopping centre ( the occupier ), accidents may also be caused by independent contractors working on the maintenance of the area.
In these cases, providing the occupier has taken steps to satisfy himself that the contractor was competent, then the occupier may not be liable for that contractor's negligence.
Similarly, individual shops have a responsibility for their own premises, and may be liable for accidents occurring in their entrances.
Establishing who to bring a claim against may be complicated . . .Back to top
The amount of compensation you will receive depends on a number of factors. Our personal injury compensation calculator provides an accurate estimate of your likely compensation.
The national panel of Quittance solicitors handle all types of personal injury claims, from relatively minor claims to life-changing injury. Our solicitors are selected for their track record in winning claims and their years of specialist experience.
Click here to see more of the Quittance team.
Personal injury solicitors now work on a No Win, No Fee basis.
No Win, No Fee means that if your claim is not successful, you will not need to pay any legal fees.
If you do win your case, a success fee will be deducted from the compensation award and paid to your solicitor.