If an escalator or lift injury has set you back, we'll help you move forward

Injuries from accidents on escalators or lifts include falls or clothing getting caught in machinery. Treatments vary with injury severity, from minor care to surgery for serious harm.

If your life, or the life of a loved one, has been affected by an escalator and lift accident, we can help. Whether your injuries were caused by a slip, trip, fall or other incident, you may be entitled to claim compensation.

You can make a No Win, No Fee compensation claim for an accident in a public place with the help and support of a personal injury solicitor.

You are not alone

According to the Lift and Escalator Industry Association (leia.co.uk), there are around 250,000 passenger and goods lifts in the UK.

Escalator and lift injuries are relatively common and as such, are addressed in a specific section in The Workplace (Health, Safety and Welfare) Regulations 1992 (legislation.gov.uk).

If you decide to make an escalator or lift injury claim, your personal injury solicitor will take you through every step of the claims process. Your solicitor will be with you until you win your claim and get the compensation you need to move forward.

Am I entitled to make an escalator or lift injury claim?

In general, you can claim compensation if you were hurt:

  • in the last 3 years,
  • by someone elses actions or negligence, and
  • they owed you a duty of care.

Use our injury claim calculator to find out if you can claim. Or you can call 0800 376 1001 to speak to a specialist advisor. Find out in minutes if you have a claim.

Can I claim compensation if I was partly at fault?

The law concerning liability (or blame) for an accident is complex, and varies depending on the situation.

In our 2024 Public Liability Injury Claimant Survey, 17.45% of respondents believed they were partly responsible for their injuries, or were uncertain.

Claiming compensation is still an option even if you were partly at fault. These contributory negligence cases are typically resolved with a split-liability agreement.

Read more:

Can I claim if I feel I was partly responsible for my accident?

How long after an escalator or lift injury do I have to claim compensation?

An injury claim will usually need to be made within 3 years of the date or your accident or injury.

For injured children, a claim can be started by a parent or guardian at any time before they turn 18. Thereafter, the injured individual has until their 21st birthday to make a claim on their own.

How much compensation can I claim for an escalator injury?

The amount of money you could claim for your injury will depend on:

  • the seriousness of your injury, and
  • any financial losses or costs you have incurred.

At the start of your claim, your solicitor will consider the many ways your injuries have affected your life. Your solicitor will take these considerations into account to calculate the correct compensation award.

Escalator or lift injury compensation calculator

Get an accurate compensation estimate (including for multiple injuries), confirm your legal position, and check if you have a No Win, No Fee claim.

Updated July 2024 Compensation Calculator v3.04

General damages

General damages are awarded for pain, suffering and loss of amenity (PSLA).

Awards for general damages are set by the Judicial College (judiciary.uk) and published in their guidelines for personal injury awards.

How is compensation calculated if I have multiple injuries?

Special damages

If it can be proved that your injury left you unable to work, special damages can be awarded for any lost earnings, loss of commission or bonuses, and loss of pension contributions. It may also be possible to claim for loss of future earnings, if the medical prognosis establishes that you won't be able to work for any period in the future.

These damages will also cover the cost of any medical procedures you might need to treat or recover from your injury such as pain medication and psychological support.

Read more:

A complete list of recoverable losses in a personal injury claim

Psychological trauma following an injury or illness

If you have experienced psychological issues in addition to physical symptoms, you are not alone.

Our 2024 Public Place Injury Claimant Survey reveals the extent of psychological trauma, with 29.03% of claims involving a psychological injury, 70.97% of which related to a physical injury.

Injuries from escalator or lift accidents can lead to a phobia of using them again (climacophobia or bathmophobia). PTSD can make it difficult for an affected person to be in many public spaces, from shopping centres to offices.

A specialist solicitor will consider psychological harm when calculating your compensation. Psychiatric injuries are recognised in the official guidelines for compensation, and the cost of treatment and other mental health support should be included in your compensation award or settlement.

Our compensation calculator can estimate your compensation for psychological injuries. Or you can call us on 0800 376 1001 to speak to a specialist advisor.

What are the risks of using lifts and escalators?

Although it is a common fear to be trapped in a falling lift or to get clothing caught in the teeth of an escalator, the majority of lifts and escalators are very safe and accidents are unlikely.

The most common injuries are minor and may never be reported, such as trips, bumps and pinched fingers.

However, when lifts and escalators are not properly fitted or maintained, accidents do occur.

Lift and escalator injury statistics

The latest figures available are published by the Lift and Escalator Industry Association.

The data shows that a single year there were:

Lift and escalator safety

A lift car failing to stop at the correct place may cause a tripping hazard for those entering or alighting; the doors may close on lift users, or a lift may stop mid floor with occupants trapped inside.

At worst a lift may fall down the lift shaft.

Escalators should be fitted with an emergency stop mechanism, triggered when clothing or limbs or fingers become caught in its teeth. If this fails, a person's limb could be pulled into the escalator.

If escalator stairs have become slippery, users may sustain injury through falling.

Sudden stops in either lifts or on escalators may also lead to injuries through falls.

What should I do if injured by a faulty lift or escalator?

Owners of lifts and escalators have a duty to maintain them to ensure they are safe to use. If they have not done so and an accident occurs as a result, then it may be possible to claim compensation for personal injury.

It is essential to report the incident to any staff or the owner at the time. Where an accident book is available, the incident should be recorded. The names and addresses of any witnesses to the accident should also be documented, and photographs of the area where the accident happened should be taken if possible.

Receipts of any prescription costs and travelling expenses incurred as a result of the accident should be kept to form part of an expenses claim.

An accident on lift or escalator may also lead to Post Traumatic Stress Disorder; manifesting itself with a continuous and debilitating fear of using lifts or escalators.

What happened?

Escalator or lift injury claims are usually referred to as public place, or occupiers' liability, claims. Click on the icons below to learn more:

No win, no fee escalator or lift injury compensation claims

With no win, no fee, you can claim escalator or lift injury compensation without financial risk. If your claim isn't successful, you pay nothing. If you win, you only pay a pre-agreed percentage of your compensation.

Find out more about how no win, no fee claims work

Get expert advice now

Interested in talking to an injury specialist about your claim?

  • Calls are FREE
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  • No obligation to claim

Call 0800 376 1001

Mon-Fri 8am-9pm, Sat 9am-6pm, Sun 9:30am-5pm

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Chris Salmon, Director

Chris Salmon, Director