Escalator or lift injury compensation claims

In this guide we set out what you should know about making a successful escalator or lift injury compensation claim.

How much can I claim?

Used to carry goods and people to workplaces, in shopping complexes, hospitals and multi-storey car parks, lifts and escalators are an essential part of daily life for many, saving time and energy.

They are vital for people with wheelchairs or with babies in buggies, and invaluable for ill or elderly people.

According to Lift and Escalator Industry Association (LEIA) there are around 250,000 passenger and goods lifts in the UK, each making multiple trips.


Do I have a claim for an escalator or lift accident?

If you were injured in an escalator or lift accident in the last three years (longer if children were involved) and someone else was to blame, then we can help you make a compensation claim.

Do I have a claim?

What are the risks of using lifts and escalators?

Although it is a common fear to be trapped in a falling lift or to get clothing caught in the teeth of an escalator, the majority of lifts and escalators are very safe and accidents are unlikely.

The most common injuries are minor and may never be reported, such as trips, bumps and pinched fingers.

However, when lifts and escalators are not properly fitted and maintained, something may go wrong with the electrical system or safety mechanism and they may fail; causing potentially dangerous accidents.

According to Health and Safety Executive figures 266 people were injured and four killed in "elevator accidents" between 2002 and 2010.

A lift car failing to stop at the correct place may cause a tripping hazard for those entering or alighting; the doors may close on lift users; or a lift may stop mid floor with occupants trapped inside. At worst a lift may fall down the lift shaft.

Escalators should be fitted with an emergency stop mechanism, triggered when clothing or limbs or fingers become caught in its teeth. If this fails, a person's limb could be pulled into the escalator.

If escalator stairs have become slippery, users may sustain injury through falling.

Sudden stops in either lifts or on escalators may also lead to injuries through falls.

What should anyone who has sustained injury through a faulty lift or escalator do?

Owners of lifts and escalators have a duty to maintain them to ensure they are safe to use. If they have not done so and an accident occurs as a result then it may be possible to claim compensation for personal injury.

It is important to report the incident to any staff or the owner at the time. Where an accident book is available, the incident should be recorded. The names and addresses of any witnesses to the accident should also be documented and photographs of the area where the accident happened should be taken if possible.

Receipts of any prescription costs and travelling expenses incurred as a result of the accident should be kept to form part of an expenses claim.

An accident on lift or escalator may also lead to Post Traumatic Stress Disorder; manifesting itself with a continuous and debilitating fear of using lifts or escalators.

Calculate my compensation">Calculate my compensation

How much can I claim?

Guidelines for personal injury awards are recommended by the Judicial College (formerly the Judicial Studies Board). An award is recommended with respect to the extent of a given injury, including the prognosis for recovery. Recommended compensation amounts consist of minimum and maximum figures for specific injuries.

The guidelines are, technically, not law yet both insurance companies and Courts will refer to them when calculating settlement offers and compensation awards. Your Compensation Claims Report will include an estimate of the compensation you could get by referring to these guidelines as well as a number of other factors specific to your accident or illness.

Further to the award proposed for general damages, you can also claim for costs you have incurred during treatment and ongoing care.

100% No Win, No Fee - Pay nothing if you lose

A no win no fee agreement (more correctly called a CFA or Conditional Fee Agreement) is put in place between a claimant and a specialist injury lawyer.

The CFA is the terms and conditions under which the solicitor works for the claimant.

The contract lays out what the solicitor will do and how he or she is paid if the claim is successful.

If you choose our solicitors for your escalator or lift injury compensation claim there are absolutely no extra fees , no up-front fees and the peace of mind that you wont be out of pocket.

Accidents at work - Claims against your employer

Every year, 600,000* employees are injured in accidents at work. If you have suffered an injury or illness at work, you may able to claim compensation.

Find out if you can claim escalator or lift accident compensation from your employer: Read more about work accident claims

*Source: 2016/17 Health and Safety Executive (HSE) report

Meet the QLS team

The nationwide panel of QLS solicitors help injured people with all types of personal injury claims, from less-severe claims to life-changing injury. Our solicitors are selected for their track record in recovering compensation and their specialist knowledge.

Meet more of the QLS team: click here.

Kevin Walker Serious Injury Panel Solicitor
Emma Bell Employers and Public Liability Panel Solicitor
Shahida Chaudery Complex Injury Claims Panel Solicitor
Jenny Jones, Senior litigator

About the author

With over 20 years' experience in the law, Jenny has spent the last decade specialising in personal injury, with a particular focus on industrial disease cases.

Read more about this Quittance Legal Expert