Norovirus Compensation Claims

If your life, or the life of a loved one, has been affected by norovirus, we can help.

If your injuries were caused by someone else's actions or negligence, you may be entitled to claim compensation.

Claiming injury compensation with a solicitor

You can make a compensation claim with the help and support of a personal injury solicitor.

Your solicitor will ask you about what happened, and they will collect evidence to prove what caused your injuries. Your solicitor will also work out how much money you can claim, based on your injuries, lost earnings and other expenses.

We can help you make a personal injury compensation claim on a No Win No Fee basis.

In this article


Highly infectious, particularly amongst large groups in confined spaces, norovirus is estimated to affect up to 1 million people in the UK each year. Also known as the 'winter vomiting disease', outbreaks are common in hotels, hospitals, nursing homes, schools and, notably, on cruise ships.

Although usually mild, the tell-tale symptoms of vomiting and diarrhoea can be extremely unpleasant. If you are infected with norovirus, you could be entitled to claim compensation. To be successful, your solicitor would need to prove that the negligence of another party (such as a specific restaurant or hotel) caused your infection.

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Do I have an injury claim?

AN injury claim should be possible if your injury occurred:

  • in the last 3 years, and;
  • someone else was to blame, and;
  • that person owed you a duty of care.
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Claim eligibility - Common questions

What if a child was injured?

The 3 year rule does not apply to minors.

A claim can be pursued for anyone under the age of 18 by a parent, guardian or litigation friend. The injured child has up to the age of 21 to start an injury claim on their own behalf.

Read more about claiming injury compensation on behalf of a child.

What if I can't prove who is responsible for my norovirus?

Your solicitor will work on your behalf to assess your norovirus claim and gather evidence. They will identify the party responsible for your accident.

Can I claim if the norovirus made an existing injury or condition worse?

Yes, although demonstrating this can be more difficult than proving a straightforward norovirus injury, so legal and medical advice should be sought as early as possible.

How much compensation can I claim for an injury?

The amount of money you could claim for your injury will depend on:

  • the seriousness of your injury, and
  • any financial losses or costs you have incurred.

At the start of your claim, your solicitor will consider the many ways your injuries have affected your life. Your solicitor will take these considerations into account to calculate the correct compensation award.

This calculation will factor in 'general damages' and 'special damages'.

General damages

General damages are awarded for pain, suffering and loss of amenity (PSLA).

Awards for general damages are set by the Judicial College and published in their guidelines for personal injury awards.

Special damages

Special damages are for financial losses and expenses you have incurred as a result of the accident.

What can I claim for after an injury? (see list)

Examples of special damages (losses you can claim for) include:

  • Lost earnings (including future earnings)
  • Medical treatment costs
  • Physiotherapy
  • Travel costs
  • Costs of care
  • Costs of adapting your home or car

What is the average injury compensation for an injury claim?

The Judicial College injury tables give a approximate idea of the ranges awarded for different injuries.

However, the money you would receive following an injury will depend entirely on your specific circumstances.

Your injury compensation will be calculated based on the unique impact your injuries have had on your life and your ability to work, and on the actual financial losses you have incurred as a result of your injuries.

Can I claim for an existing norovirus that has got worse?

Yes, it is possible to pursue a claim in the event that a pre-existing medical condition, illness or injury is made worse or aggravated by an accident or someone else's negligence.

Calculate my injury compensation

Calculating how much compensation you can claim for an injury can be complicated.

Our injury compensation calculator tells you if you may have a claim, how much compensation you could claim, and what you can claim for.

Find out what your injury claim could be worth now:

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How long does a norovirus claim take?

The length of time needed to process a norovirus claim can vary significantly.

For instance, a simple liability accepted injury claim could be completed in a month or two. If the defendant denies liability, it could take considerably longer. On average an injury claim should take 4 to 9 months. See: How long will my claim take?

How else can a solicitor help me?

Your solicitor will handle your injury claim from the initial FREE case evaluation, through to the financial settlement.

Your solicitor will work with other specialists to provide caring and sensitive support and help you with:

  • Financial support: interim payments while you are unable to work.
  • Advice: on personal injury trusts, tax and welfare benefits.
  • Coordination: with rehabilitation providers and therapists.
  • Access: to treatment and therapies not always available on the NHS.

How is norovirus contracted?

Norovirus is easily spread. It can be passed on by poor hand hygiene or by eating infected food. In addition, the virus can be caught by touching surfaces or objects - like towels or flannels - days after they were contaminated. All of these things make semi-enclosed spaces more susceptible.

Once contracted, norovirus can incubate for 12 to 48 hours before symptoms appear. As well as vomiting and diarrhoea, other recognised symptoms include:

  • A raised temperature over 38 degrees
  • Headaches
  • Aching limbs
  • Painful stomach cramps

Although the virus is unpleasant, it usually runs its course in a few days and is not normally dangerous. However there is a risk of dehydration, which can lead to further symptoms such as dizziness, decreased urine levels and low blood pressure.

Who can I claim against?

As it is the most common stomach bug (gastroenteritis) in the UK, contracting norovirus in itself does not automatically lead to a claim. In order to pursue compensation, the virus must have been contracted in a situation where responsibility for health and safety lies with someone other than the individual.

In public spaces, such as cruise ships, hotels, hospitals or schools, the owners/managers have a legal ?duty of care' towards their clients, patients or pupils. So, if an individual, or group of individuals, fall sick, the owner/managers health and safety policies will be scrutinised to ensure they did everything reasonably practical to prevent an outbreak occurring.

How can liability in norovirus claims by proven?

As the causes of norovirus are commonly known, as well as the spaces likely to be infected, those in charge of such spaces are expected to be aware of the risks and are legally obligated to control them. For example, a hospital should have strict and documented cleaning and hand washing procedures in place to ensure the virus is not spread.

Cruise ship liability cases

When people think norovirus they often think cruise ships. This is due to the high incidence of cases occurring and being reported. If a person contracted norovirus whilst on board, it must be demonstrated not only that the cruise ship was negligent, but also that contracting the virus was a result of this.

Although most major cruise lines will have health and safety measures in place, it does not always mean that they have done enough, or that they were carried out effectively.

For example, they may have hand sanitisers in the restaurants, but they may not be adequately enforcing use of them. Alternatively, they may not be successfully quarantining staff or passengers who may have come into contact the virus but are, as yet, symptomless.

The fact that norovirus is not often an isolated case in such situations will help a solicitor demonstrate that negligence was indeed the cause. Another example of evidence could be witness statements that public announcements were not made when the outbreak first occurred.

Whether a claim is being made against a cruise line, or a hotel or another public space such as a restaurant, the process of proving negligence will be similar.

Why do people claim compensation for norovirus?

Although norovirus is usually only short-term and not considered dangerous (although the risk is higher amongst more vulnerable groups such as the very young or old, or those in hospital) contracting it can be extremely unwanted and inconvenient.

In addition to medical bills, holidays can be ruined and a person may not be able to return to work for a period of time. Existing medical conditions can also be exacerbated, leading to further distress and treatment. In any of these situations, compensation can come as a great relief.

Will I have to go to court?

Highly unlikely. Solicitors settle the vast majority of claims out of court.

Less than 5% of personal injury claims go to court. Generally, only very complex cases, or those where liability cannot be resolved, end up in court.

Cases that do ultimately go to court are decided by a judge or magistrate, not a jury.

Even if the claim does go to court, it is very unlikely you will have to attend.

Read more:

Will my injury claim go to court and what if it does?

No win, no fee - the facts

No Win, No Fee is an agreement with your solicitor (known as a Conditional Fee Agreement or CFA) that means that you can make an injury claim with:

  • no upfront legal fees
  • no solicitor's fees payable if your claim is not successful
  • a success fee payable only if your claim is successful

No Win, No Fee is the most common way to make a compensation claim.

No win, no fee guarantee

Our no win, no fee guarantee means there is absolutely no financial risk in making an injury claim - even if you don't win your claim. Read more about making a No win, no fee claim

What do I pay if I win my injury claim?

Your injury solicitor will receive a success fee which is deducted from your compensation, after your compensation is awarded. The solicitor's success fee can be up to 25%. You and your solicitor can agree the success fee before you start your claim.

What do I pay if I do not win my injury claim?

If your injury claim is not successful then you do not have to pay any legal fees whatsoever. Your solicitor may take out insurance to ensure there will be nothing to pay.

Can I get Legal Aid?

Legal aid is no longer available when making a personal injury claim, but a Conditional Fee Agreement (No Win, No Fee) can reduce the financial risks of making a claim.

How we can help you

Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning injury claims.

If you have any questions, or would like to start a No Win No Fee claim, we are open:

  • 8am to 9pm weekdays
  • 9am to 6pm on Saturday
  • 9.30am to 5pm on Sunday

Call us for FREE advice on 0800 376 1001, or arrange a call back from a friendly, legally-trained advisor:

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Injury FAQ's

Can I claim for someone else?

Yes. In certain circumstances, it is possible to claim compensation on behalf of another person in the capacity of a 'litigation friend'.

If an injured person is either too young or vulnerable, too injured or otherwise unable to claim on their own behalf, their litigation friend can handle the claim process on behalf of the injured person.

The litigation friend will be responsible for communicating with the solicitors, and for making decisions in respect of the claim.

Read more:

Claiming on behalf of another person.

Can I claim if I feel I was partly responsible for my accident?

Yes. You may still be able to claim compensation even if your actions may have contributed to the accident.

However, if you were partly to blame (known as contributory negligence), your compensation may be reduced and it may be more difficult to prove liability.

Read more:

Claiming compensation if you were partly responsible for an accident.

How long do I have to make an injury claim?

In general, you have a time limit of up to 3 years from the date of the injury to make an injury claim.

The last date you can make a claim is known as the claim limitation date - after which your injury claim becomes 'statute barred'.

Can I claim for an injury after 3 years?

Possibly. The general rule for adults is that a claim must be started within three years.

However, the three-year countdown starts on the day you learned of your injury or illness. This will usually be the date of the accident, but could be the date your doctor gave you a diagnosis.

If you were injured as a child, you do have up until your 21st birthday to make a claim.

There other circumstances that can also impact the limitation date. Call us now on 0800 376 1001 to find out if you are still able to claim injury compensation.

In reality, there are a number of factors that can affect whether an injury claim will be taken on by a solicitor.

Calculate your claim limitation date

Will I have to visit a solicitor's office to start a claim?

No. You will not need visit a solicitor's office. Personal injury claims are handled by email, post and phone.

Should you need to have a medical, this will be arranged at a medical centre near you or at your GP's surgery.

Read more:

Will I have to visit a solicitor's office?

I need the money now - what are my options?

If you are unable to work and have bills to pay, you may be able to claim an interim compensation payment.

An interim payment is an advance on your compensation payment. Any amount you receive in interim payments would be deducted from your final compensation payment.

Read more:

How to I get an interim compensation payment?

Howard Willis, Personal injury solicitor

Howard Willis, Personal injury solicitor