Compensation claims for injury in Spain
The time limit (or limitation date) for making a compensation claim following an accident or illness in Spain will vary, and holidaymakers are advised to act quickly to ensure they have enough time to pursue a claim.
|Circumstances of injury or illness||Limitation date*|
|On a flight to or from Spain, in a hotel, or during an pre-booked excursion or activity, and where the holiday was booked through a UK-based package tour operator||3 years|
|Injury or illness in Spain during a trip that was booked privately (not booked through a UK tour operator)||1 year (time limits can vary - see Time Limit Calculator for more information)|
Injury or illness during a privately-booked flight (not booked through a UK tour operator) to or from:
*Contact a specialist solicitor for more information or calculate how long you have to make a claim here.
Our network of solicitors do not currently have the capacity to take on holiday-related injury and sickness claims outside the UK. It is recommended that you contact a personal injury specialist solicitor to discuss your options as soon as possible, as some jurisdictions have limitation dates of less than the three year limit that is standard in the UK.
What to do if you have been injured in an accident in Spain?
Even if you are unsure about making a claim when you return home, there is much you can do (as soon as your health and circumstances allow) to keep your options open and strengthen a potential injury claim.
Read more general information about holiday accident and illness claims here.
Who to contact in an emergency incident in Spain
Phone 112 to speak to the Spanish emergency services. Incidents including road accidents and criminal assaults can be reported one of several Spanish police forces (the Policia Nacional, the Guardia Civil (Civil Guard) and regional police, Policia Foral in Navarre, Ertzaintza in the Basque Country and the Mossos d'Esquadra in Catalonia). The Civil Guard can also be contacted by calling 062.
Whether you have returned home from Spain, are being treated in a Spanish hospital, or are continuing with your holiday, following these steps can give your claim a better chance of success.
- Seek professional medical attention
- Contact your travel insurance provider
- Report the accident or illness
- Gather evidence
- Gather witness statements
- Contact a solicitor
Medical treatment following an accident
In a medical emergency, phone 112 or 061 to arrange an ambulance (ambulancia). The Spanish word for A&E department is "urgencias".
British visitors to Spain are entitled to a European Health Insurance Card (EHIC). The EHIC enables injured holidaymakers to seek medically necessary state-provided healthcare from a Spanish hospital, under the same conditions as a person with Spanish health insurance.
The EHIC does not cover travel costs or stolen property and is not a substitute for travel insurance or making a claim following an injury.
Spanish package holiday injury claims
Holidaymakers to Spain who booked their trip through a package tour operator are protected by specific regulations. The Package Travel, Package Holidays and Package Tours Regulations 1992 enable people who have been injured abroad to make a claim against the UK-based holiday company, through the Courts in England and Wales.
Package tour operators in Spain
Many of the major UK holiday companies operate package holidays to Spain, including Thomson, Thomas Cook, First Choice and Saga Holidays. Popular package tour resorts include the Costa de Almeria, Costa Blanca and Costa Dorada.
The injury or illness should be reported to the tour company's representative at the resort in Spain. If there is no rep available, a report should be made to the operator's UK head office.
Below are listed some of the most popular Spanish resorts and hotels, as promoted by tour operators in 2016:
- Sandos San Blas, Golf del Sur
- Sol Calas de Mallorca, Majorca
- Hotel Barceló Santiago, Tenerife
- Sensatori Resort Ibiza, Cala Tarida
- Fergus Montemar, Pineda
- Be Live Family Costa Los Gigantes, Playa de la Arena
- Monte Feliz, Gran Canaria
- Holiday Village Costa Del Sol, Benalmadena
- Hotel Regente, Benidorm
(This information is provided for information purposes only.)
Categories of Spanish holiday injury claim
Holiday food poisoning and waterborne illness in Spain
Food poisoning in Spain affects more British holidaymakers than outbreaks anywhere else in the world, according to a 2015 newspaper survey.
The Health Protection Agency have reported that Spain is ranked 1st in the world in terms of volume of travel-associated gastrointestinal illness cases.
Slips, trips and balcony falls
The FCO report a greater risk of balcony falls affecting British tourists. Alcohol is cited as a cause of some falls, however poor building safety standards have contributed to accidents.
The minimum permitted height in EU member states is 1m. Several countries have raised this to 1.1m. In Spain, required heights vary across the country.
Sports and adventure holiday accidents in Spain
Climbing and walking holidays in the Pyrenees, Picos de Europa, Sierra de Guadarrama and Sierra Nevada regions, surfing in Santander and cycling across Andalusia are popular with travellers.
Although activity holidays do carry inherently higher risks, tour operator, organisers and instructors are likely to be liable for any injuries that result from their negligence, including broken arms, leg fractures, spinal injuries and concussion.
Road traffic accidents in Spain
According to Government data, the road accident rate in Spain is almost 30% higher than in UK. Motorways in Spain are reported to be particularly dangerous.
Reporting a road accident to the Spanish authorities is recommend. Under Spanish law, criminal jurisdiction takes precedence over civil jurisdiction, and criminal courts can award injury compensation. It is common for Claimants in Spain to lodge a formal complaint with the criminal court for this purpose.
Do I need a Spanish lawyer to make a personal injury claim?
If you have been injured during a non-package holiday, it may still be possible for a lawyer to pursue your claim through the Spanish Courts.
If you believe you may have a claim, it is recommended that you seek legal advice as soon as possible, as non-package travel claims can be complex and limitation dates in Spain are much shorter.
What to do next
Whether you have been injured on a beach holiday in Asturias, a city break in Barcelona or Madrid, or while travelling to Spain's islands, Majorca, Minorca and Ibiza (the Balearic Islands), and Fuerteventura on the Canary Islands, you may be entitled to claim compensation.
For more information, or to discuss your options with a specialist travel solicitor, contact Quittance on 0800 612 7456 or (+44) 800 612 7456 from outside the UK.
Useful contact details
British Embassy Madrid
Paseo de la Castellana 259D
Tel: (+34) 91 714 6300
Opening hours: Monday to Friday, 8:30am to 5pm
British Consulate General Barcelona
The Consulate in Barcelona provides services to Britons in Andorra, Aragon and Catalonia.
Avda Diagonal 477-13
Tel: (+34) 93 366 6200
The British Embassy also provide consular services in Alicante, Ibiza, Las Palmas, Malaga, Palma de Mallorca and Tenerife.
Holiday illness case study
£29,378 compensation for cryptosporidium infection View case study