Hotel accident injury compensation claims

This article looks at everything you need to know about making a hotel accident compensation claim.

How much can I claim?

If you have an accident as the result of the negligence of hotel staff, a tour operator, or a contractor operating on hotel premises, you may be able to make a hotel accident compensation claim.

Our solicitors will be able to advise you on your claim, and will assist with gathering witness statements and other evidence needed to identify the cause of your injuries.

Please note that our network of solicitors do not currently have the capacity to take on holiday-related injury and sickness claims outside the UK. It is recommended that you contact a personal injury specialist solicitor to discuss your options as soon as possible, as some jurisdictions have limitation dates of less than the three year limit that is standard in the UK.

Hotel pool accident

Do I have a claim for a hotel accident?

Do I have a claim?

If you have been involved in an accident at a hotel that was not your fault, you may be able to make a claim. Quittance can assist with claims on behalf of:

  • A guest - staying in the hotel for a holiday or on business
  • A visitor - attending the hotel for a conference for example
  • An employee of the hotel

Common hotel accidents include:

  • Slips trips and falls - these happen most commonly in wet bathrooms, by swimming pools, and in areas such as the kitchens
  • Cuts and lacerations - for example in hotel kitchens or from stepping on sharp objects by the pool
  • Food poisoning - this can happen from drinking or swimming in contaminated water, or by eating food that has not been prepared safely
  • Manual handling - hotel employees may be injured from handling large or heavy objects

Accidents can happen when risks are not properly addressed or maintenance is not carried out in a timely manner. Hotels can minimise the risk of injury to their employees and guests by performing regular maintenance checks. The hotel can also avoid risks by installing safety equipment:

  • Handrails and bannisters in stairwells and other hazardous areas
  • Non-slip surfaces in areas that may become wet such as pool sides, kitchens and bathrooms
  • Appropriate lighting

Who can the claim be made against?

Your hotel injury claim will in most cases be made against the hotel owner. If you are visiting the hotel as a guest, whether on holiday, on business or for any other reason, the hotel has a duty to ensure that you are not injured.

The Occupiers Lliability Act 1957 lays out a legal framework to ensure you are protected while visiting someone else's property, and allows for visitors to claim compensation against owners and occupiers.

Hotel employees claiming compensation

If you are an employee of the hotel, you will be claiming for work accident compensation.

Your employer has a duty of care to provide employees with a safe working environment. If the employer is found to have been negligent in their duty, and you are involved in an accident as a result, you may be able to claim.

Contact Quittance to discuss your claim on a confidential basis on 0800 612 7456.

Calculate my hotel accident compensation

How much can I claim?

Figures for settlements and Court awards will be based on how serious the injuries that resulting from the accident are, rather than the circumstances of the accident.

Upper and lower figures are recommended by the Judicial College guidelines for personal injury awards (formerly the Judicial Studies Board guidelines).

The Judicial College guidelines are used by insurers when proposing a settlement, and they will be applied when Courts calculate awards.

Supplementing the amount for the 'general damages' calculated based on your injury, a claim can also include costs you have incurred during treatment, ongoing care costs, and other expenses arising from your injury. Compensation for these expenses is called 'special damages'.

Explaining No Win, No Fee agreements

A No Win, No Fee agreement, also known as a Conditional Fee Agreement (CFA), is the basis of almost all injury claims.

The CFA explains the service provided by your lawyer, and crucially, a success fee to be deducted from your compensation once your case is won.

Working with a Quittance solicitor, you have complete peace of mind with the knowledge that there will be absolutely nothing to pay if your claim is unsuccessful.

Meet the QLS team

The national network of QLS solicitors carry out the legal work for all types of compensation claim, from fast track claims to catastrophic injury. Our solicitors are chosen on the basis of their track record in recovering compensation and their specialist expertise.

Meet the team - click here.

Kevin Walker Serious Injury Panel Solicitor
Emma Bell Employers and Public Liability Panel Solicitor
Shahida Chaudery Complex Injury Claims Panel Solicitor
Jonathan Speight, Senior litigator

About the author

Jonathan has over 30 years' experience in the personal injury sector and has been awarded the rank of Senior Litigator by the Association of Personal Injury Lawyers (APIL).

Read more about this Quittance Legal Expert