A Guide to Claiming Leaking Pipe Injury Compensation

In the following guide we explain everything you must know about making a successful pipe leak accident compensation claim.


Leaking pipes can become a serious hazard if they are not attended to relatively quickly. Water or liquid from a leaking pipe can form a pool in a path or walkway, or it can freeze and cause a slippery or unstable surface. If you slip on such a spillage or surface, the resulting fall could cause you to suffer an injury. If this is the case, you may be entitled to compensation for your slip injuries.

Leaking pipe accident

Do I have a leaking pipe injury claim?

A leaking pipe injury claim should be possible if your injury occurred:

  • in the last three years and;
  • someone else was to blame.

It may be that, for example, the accident happened more than 3 years ago, or that you were partly at fault. If so, you may still be able to make a claim.

To get impartial advice on whether you have a claim, you can speak to a legal expert on 0800 612 7456.

A brief phone consultation will confirm whether you have a claim. You will be under no obligation to start a claim with Quittance.

You can also find out if you have a claim with our Online Claim Checker.

What if it was a criminal incident?

If your Leaking Pipe Injury injury resulted from a criminal incident, you can pursue a claim via the Criminal Injuries Compensation Authority (CICA). The CICA must receive your application within 2 years of the Incident Date.

Read more

What if a child was injured?

The 3 year rule does not apply to minors.

A claim can be pursued for anyone under the age of 18 by a parent, guardian or litigation friend. The injured child has up to the age of 21 to start a leaking pipe injury claim on their own behalf.

Read more about claiming injury compensation on behalf of a child.

Check my claim online

Where might leaking pipes occur?

There are many environments in which leaking pipes might become an issue, including:

  • A public footpath or road
  • Commercial premises such as a shop, restaurant or leisure facilities
  • Educational sites such as schools, colleges or universities
  • A private dwelling such as a house
  • Local government premises such as office or court buildings

What can happen if you slip because of leakage from pipes?

The result of such a slip can cause a fall, the consequences of which can range in severity. You could suffer a sprain, bruising, damaged muscles, broken limbs or concussion, for example. Your injury could be relatively minor and one from which you make a rapid recovery, or you may need specialist medical treatment to regain full health.

Who is responsible for injuries caused by leaking pipes?

This is very much dependent on the environment in which the injury occurs. If you are hurt whilst visiting commercial premises, such as a shop, the shop owner will be liable for what has happened. If your accident occurs on a public walkway, the government body responsible for its maintenance could be held accountable. If you're injured at someone's home, they could bear responsibility for the incident.

What should you do if you have been injured by a slip as the result of leaking pipes?

In the first instance, you should seek medical attention. Your health should be the priority, and it is important to have your injury assessed by a professional who can advise on the most appropriate care and medication, if required. Having received the attention you need, your thoughts might turn to seeking compensation for what has happened. There are several things you can do to expedite the process, including:

  • Contact a solicitor who is well versed in the law for cases like yours: Quittance's panel of solicitors will be able to help.
  • Take photographs of your injury: this can add credence to your case, and prove that you have suffered as a result of what has happened.
  • Create a record of how you have been affected by your accident: this could be in the form of a diary, in which you describe the difficulty you are having with tasks you would have found easy before, such as having a shower or bath.
  • Keep receipts of any costs you have incurred as a result of the incident: this could include additional childcare, taxis, or mobility aids.
  • Make a firm commitment to engage with any rehabilitation therapy that is offered by medical professionals, such as physiotherapy, hydrotherapy or counselling.

If you have been hurt because of a fall caused by a dangerous surface that resulted from a leaking pipe, it is likely that you will be entitled to claim personal injury compensation. Quittance's panel of solicitors can advise you on every step of the process, so that you can regain your previous health and financial status as much as is possible.

How much compensation can I claim for a leaking pipe injury?

The amount of money you could claim for your leaking pipe injury will depend on:

  • the extent of your injury, and
  • any financial losses or costs you have incurred.

At the start of your claim, your solicitor will consider the many ways your leaking pipe injury has affected your life. Your solicitor will take all of these effects into account to calculate the correct compensation award for you.

This calculation will factor in general damages and special damages.

General damages

General damages are awarded for pain, suffering and loss of amenity (PSLA).

Awards for general damages are set by the Judicial College and published in their guidelines for personal injury awards.

Special damages

Special damages are for financial losses and expenses you have incurred as a result of the accident.

See a list of what you can claim for:

Examples of special damages include:

  • Lost earnings (including future earnings)
  • Medical treatment costs
  • Physiotherapy
  • Travel costs
  • Costs of care
  • Costs of adapting your home or car

Find out what your claim could be worth now

Assessing a claim's value at the outset can be complicated.

If you would like a FREE claim estimate with no obligation to start a claim, call 0800 612 7456.

Alternatively, our compensation calculator will give you an instant estimate of what your claim is worth.

Calculate my injury claim

Caring and sensitive support

Your solicitor will handle your leaking pipe injury case from the initial consultation through to the financial settlement. In addition, your solicitor will work with other specialists to help you with:

  • Financial support: interim payments while you are unable to work.
  • Advice: on personal injury trusts, tax and welfare benefits.
  • Coordination: with rehabilitation providers and therapists.
  • Access: to treatment and therapies not always available on the NHS.

How did your injury occur?

The claims process that your solicitor follows will vary, depending on how the injury occurred:

In a public place (e.g. supermarket, pavement)

If you have been injured in a public place, there are some key points you need to be aware of:

Public Place Claims - What you need to know

At work

If you are thinking of making a work accident or injury claim, there are some key points to be aware of:

Work Accident Claims - What you need to know

Other claim types

Find details on another type of claim:

See list of other claims

How does no win, no fee work?

No Win, No Fee is an agreement with your solicitor (known as a Conditional Fee Agreement or CFA) that means that you can make a leaking pipe injury claim with:

  • no upfront legal fees
  • no solicitor's fees payable if your claim is not successful
  • a success fee payable only if your claim is successful

No Win, No Fee is the most common way to make a compensation claim.

Our no win, no fee guarantee

Our no win, no fee guarantee means there is absolutely no financial risk in making a leaking pipe injury claim, even if you don't win your claim.

What do I pay if I win my leaking pipe injury claim?

Your injury solicitor will receive a success fee which is deducted from your compensation, after your claim is settled. The solicitor's success fee can be up to 25%. You and your solicitor can agree the success fee before you start your claim.

What do I pay if I do not win my leaking pipe injury claim?

If your leaking pipe injury claim is not successful then you do not have to pay any legal fees .

Read more about No win, no fee

How can Quittance help?

Our highly experienced panel of solicitors have an excellent track record of winning injury claims. Your solicitor will fight for the best possible compensation settlement for you.

If you have any questions, or would like to start a No Win No Fee claim, we are open 8am to 9pm weekdays, 9am to 6pm on Saturday, and 9.30am to 5pm on Sunday.

Call us FREE 0800 612 7456 or arrange a callback:

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Leaking Pipe Injury FAQ's

Can I claim for someone else?

Yes. In certain circumstances, it is possible to claim compensation on behalf of another person in the capacity of a 'litigation friend'.

If an injured person is either too young or vulnerable, too injured or otherwise unable to claim on their own behalf, their litigation friend can handle the claim process on behalf of the injured person.

The litigation friend will be responsible for communicating with the solicitors, and for making decisions in respect of the claim.

Read more about claiming on behalf of another person.

Can I claim if I was partly responsible for an accident?

You may still be able to claim compensation even if you contributed to your accident or to your injuries.

However, if you were partly to blame (known as contributory negligence), your compensation may be reduced and it may be more difficult to prove liability.

Read more about claiming compensation if you were partly responsible for an accident.

How long will my claim take?

The length of time needed to secure compensation can vary considerably.

For example, straightforward car accident claims can settle in a matter of weeks, whereas complex medical negligence cases can take years.

Injury claims can also take longer if it is not clear who is responsible for your injury, or if liability is denied by the defendant.

Taken from average case times, this table sets out approximately how long personal injury claims take to settle:

Personal injury claim type

Estimated claim duration*

Road accident claims

4 to 9 months

Work accident claims

6 to 9 months

Medical negligence claims

12 to 36 months

Industrial disease claims

12 to 18 months

Public place or occupiers’ liability claims

6 to 9 months

MIB claims (uninsured drivers)

3 to 4 months**

CICA claims (criminal assault)

12 to 18 months**

*RTA and other claims processed through the Ministry of Justice portal can settle faster.
**Official Criminal Injuries Compensation Authority (CICA) Government agency and Motor Insurers’ Bureau (MIB) figures.

Read more about how long personal injury claims take.

Will I have to go to court?

Highly unlikely. The vast majority of claims that are settled by Quittance’s solicitor panel are settled out of court.

Only a very small percentage (approx. 5%) of personal injury claims go to court. Generally, only very complex cases, or those where liability cannot be resolved, end up in court.

Cases that do ultimately go to court are held in front of a judge, not a jury.

Read more: Will my injury claim go to court and what if it does?

Will I have to go to a solicitor's office?

No. You will not need visit a solicitor's office. As with most professional services, it is no longer necessary to meet face to face with your solicitor. Personal injury claims are dealt with via email, post and telephone.

Should you need to have a medical, this will be arranged at a medical centre near you or at your GP's surgery.

Read more: Will I have to visit a solicitor's office?

Can I get an interim compensation payment?

If you suffer financial hardship as a result of an injury, you may be able to claim interim compensation payments.

An interim payment is a partial settlement of your claim which is paid before your claim is concluded. The amount you receive in interim payments would then be deducted from your final compensation settlement or award.

Read more about interim compensation payments.

Gaynor Haliday, Legal researcher

About the author

Gaynor Haliday is an experienced legal researcher and published author. She has had numerous articles published in the press and is a legal industry commentator.

Read more about this Quittance Legal Expert