Cleaner Injury Compensation Claims

If your life, or the life of a loved one, has been affected by an injury or illness at work, we can help.

If your injuries were caused by your employer or a co-worker, you may be entitled to claim compensation.

Claiming injury compensation with a solicitor

You can make a work accident compensation claim with the help and support of a personal injury solicitor.

Your solicitor will ask you about what happened, and they will collect evidence to prove what caused your injuries. Your solicitor will also work out how much money you can claim, based on your injuries, lost earnings and other expenses. By law, your employer will have insurance to cover the cost of injury claims, and your compensation will be paid out of this policy.

We can help you make a work accident claim on a No Win No Fee basis.

In this article

Introduction

Cleaners can be exposed to hazardous cleaning chemicals in the course of their work. A wide range of work accidents can also injure cleaners as they must navigate steps, stairs and furniture while carrying and using vacuum cleaners and other bulky cleaning equipment.

Working to tight schedules and in poorly-maintained buildings, as cleaners are often required to do, may also increase the likelihood of accident and injury.

Anyone working as a cleaner who is injured as a result of their working conditions may be eligible to claim compensation. Claims are likely to either be an accident at work claim against an employer, or an occupiers liability claim.

Cleaning products and chemicals

Cleaning products contain chemicals that may be hazardous if inhaled, ingested or splashed on the skin. Injuries such as chemical burns, allergic reactions and contact dermatitis are relatively common among workers who regularly use cleaning products. Acute or long-term exposure to harmful chemicals can also induce chronic respiratory problems such as asthma.

Under The Control of Substances Hazardous to Health Regulations employers have a duty to eliminate the use of hazardous chemicals in the workplace. If this is not possible, then the employer must train the employee on the safe use of the chemical and provide personal protective equipment such as goggles, overalls and gloves.

Failure to provide suitable protective equipment may be evidence of an employer's negligence.

Manual handling injuries

"Manual handling" describes the pushing, pulling, lifting and carrying of items. Cleaners regularly move vacuum cleaners, floor polishers and furniture in the performance of their duties, all of which are types of manual handling activity.

The Manual Handling Operations Regulations 1992 are designed to protect employees from injuries caused by manual handling at work.

Employers must eliminate any non-essential manual handling activities and take reasonable steps to make the remaining tasks as safe as possible. This includes training staff on how to lift and carry safely.

Exposure to asbestos

Working in older buildings may expose cleaners to asbestos. When lagging and asbestos-containing insulation materials become damaged they tend to create a dust that cleaners may inhale when sweeping up.

The health conditions associated with asbestos may take many years to develop. Provided that the illness can be shown to have been caused by exposure to asbestos fibres, compensation is likely to be available.

Claims for historic exposure may be brought against a former employer, even if the employer has gone out of business. These usually will be paid out by the employer's insurance company (at the time of the accident). Your solicitor will be able to identify the relevant insurer.

Lacerations and needlestick injuries

Broken glass, scalpels and syringes are capable of causing cuts and needlestick injuries if they are negligently disposed into ordinary waste bins instead of special "sharps" bins. Cleaners are also at risk of needlestick injury whilst cleaning public areas such as public toilets, parks and stairwells where syringes have been discarded.

Employers must provide cleaners with heavy duty, cut-resistant gloves to minimise the risk of injury. They must also ensure that machinery with blades, rotating parts and motors is maintained in good condition and training is given on the proper use of the equipment.

Employers who fail to observe these health and safety standards could be held liable under a range of legislation for failing to protect an employee from avoidable harm.

Personal Protective Equipment at Work (Amendment) Regulations 2022

The Personal Protective Equipment at Work (Amendment) Regulations 2022 came into force on 6 April 2022.

This legislation means that employers have an obligation to provide free Personal Protective Equipment (PPE) to all workers, including workers who are self-employed or on a zero-hours contract.

Under the previous 1992 regulations, employers were only required to provide PPE to employees with a formal employment contract.

If you are injured when working as a cleaner and your employer failed to provide you with suitable PPE, you may be entitled to claim compensation - even if you are self-employed.

Do I have an injury claim?

It should be possible to make an injury claim if you were injured:

  • in the last 3 years and;
  • someone else was to blame.

Even if these two points don't apply to you, you may still be able to make a claim.

To find out for sure, speak to a legally trained adviser on 0800 376 1001.

A brief phone consultation will tell you exactly where you stand. There is no obligation to start a claim.

What if I didn't seek medical attention?

If you did not seek medical attention to have your injuries diagnosed after an incident may make proving liability more difficult, but a claim may still be possible. This will depend on the circumstances of your case and on the other evidence available.

How much compensation can I claim for an injury?

The amount of money you could claim for your injury will depend on:

  • the seriousness of your injury, and
  • any financial losses or costs you have incurred.

At the start of your claim, your solicitor will consider the many ways your injuries have affected your life. Your solicitor will take these considerations into account to calculate the correct compensation award.

This calculation will factor in 'general damages' and 'special damages'.

General damages

General damages are awarded for pain, suffering and loss of amenity (PSLA).

Awards for general damages are set by the Judicial College and published in their guidelines for personal injury awards.

Special damages

Special damages are for financial losses and expenses you have incurred as a result of the accident.

What can I claim for after an injury? (see list)

Examples of special damages (losses you can claim for) include:

  • Lost earnings (including future earnings)
  • Medical treatment costs
  • Physiotherapy
  • Travel costs
  • Costs of care
  • Costs of adapting your home or car

Calculate my injury compensation

Calculating how much compensation you can claim for an injury can be complicated.

Our injury compensation calculator tells you if you may have a claim, how much compensation you could claim, and what you can claim for.

Find out what your injury claim could be worth now:

Calculate compensation

Will I have to go to court?

Highly unlikely. Solicitors settle the vast majority of claims out of court.

Less than 5% of personal injury claims go to court. Generally, only very complex cases, or those where liability cannot be resolved, end up in court.

Cases that do ultimately go to court are decided by a judge or magistrate, not a jury.

Even if the claim does go to court, it is very unlikely you will have to attend.

Read more:

Will my injury claim go to court and what if it does?

No win, no fee, no risk

No win, no fee removes the risk from making an injury claim. If you don't win any compensation, you won't have to pay your solicitor any legal fees.

Our no win, no fee guarantee

If you have been injured and it wasn't your fault, our no win, no fee guarantee takes the risk out of making an injury compensation claim. Read more about making a No win, no fee claim

What do I pay if I win my injury claim?

Your injury solicitor will receive a success fee which is deducted from your compensation, after your claim is settled. The solicitor's success fee can be up to 25%. You and your solicitor can agree the success fee before you start your claim.

What do I pay if I do not win my injury claim?

If your injury claim is not successful then you will not have to pay any fees. Your solicitor may take out insurance to ensure there will be nothing to pay.

How do personal injury solicitors get paid?

If your cleaner injury claim is successful, the defendant, or their insurer, will pay the compensation and your solicitors fees.

How we can help you

Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning work accident claims.

If you have any questions, or would like to start a No Win No Fee claim, we are open:

  • 8am to 9pm weekdays
  • 9am to 6pm on Saturday
  • 9.30am to 5pm on Sunday

Call us for FREE advice on 0800 376 1001, or arrange a call back from a friendly, legally-trained advisor:

Call me back
  • Tick icon FREE consultation
  • Tick icon Find out if you can claim
  • Tick icon No obligation to start a claim

Injury FAQ's

Can I claim for someone else?

Yes. In certain circumstances, it is possible to claim compensation on behalf of another person in the capacity of a 'litigation friend'.

If an injured person is either too young or vulnerable, too injured or otherwise unable to claim on their own behalf, their litigation friend can handle the claim process on behalf of the injured person.

The litigation friend will be responsible for communicating with the solicitors, and for making decisions in respect of the claim.

Read more:

Claiming on behalf of another person.

Can I claim if I feel I was partly responsible for my accident?

Yes. You may still be able to claim compensation even if your actions may have contributed to the accident.

However, if you were partly to blame (known as contributory negligence), your compensation may be reduced and it may be more difficult to prove liability.

Read more:

Claiming compensation if you were partly responsible for an accident.

How long do I have to make an injury claim?

In general, you have a time limit of up to 3 years from the date of the injury to make an injury claim.

The last date you can make a claim is known as the claim limitation date - after which your injury claim becomes 'statute barred'.

Can I claim for an injury after 3 years?

Possibly. The general rule for adults is that a claim must be started within three years.

However, the three-year countdown starts on the day you learned of your injury or illness. This will usually be the date of the accident, but could be the date your doctor gave you a diagnosis.

There other circumstances that can also impact the limitation date. Call us now on 0800 376 1001 to find out if you are still able to claim injury compensation.

In reality, there are a number of factors that can affect whether an injury claim will be taken on by a solicitor.

Calculate your claim limitation date

Will I have to visit a solicitor's office to start a claim?

No. You will not need visit a solicitor's office. Personal injury claims are handled by email, post and phone.

Should you need to have a medical, this will be arranged at a medical centre near you or at your GP's surgery.

Read more:

Will I have to visit a solicitor's office?

I need the money now - what are my options?

If you are unable to work and have bills to pay, you may be able to claim an interim compensation payment.

An interim payment is an advance on your compensation payment. Any amount you receive in interim payments would be deducted from your final compensation payment.

Read more:

How to I get an interim compensation payment?

Gaynor Haliday, Legal researcher

Author:
Gaynor Haliday, Legal researcher