The Legal Ombudsman

The Legal Ombudsman handles complaints against solicitors made by members of the public.

The Ombudsman investigates complaints about property transactions, compensation claims, employment cases and all other areas of law.

If you have been unable to settle a dispute or complaint with a solicitor directly, the matter can be passed on the Legal Ombudsman.

In most cases, your complaint must meet three steps to be accepted by the Legal Ombudsman:

  • The problem (or your discovery of it) must have happened after 5 October 2010.
  • You are contacting the Legal Ombudsman within six years of the problem happening, or within three years of your discovery of the problem.
  • You are contacting the Ombudsman with six months of receiving a final response from the solicitor you are making a complaint against, after having completed the firm's own complaints procedure.

There are a number of ways you can contact the Legal Ombudsman. In addition to phone, email and online contact form, you can also submit your complaint in writing:

Legal Ombudsman
PO Box 6806

Gaynor Haliday, Legal researcher

Gaynor Haliday, Legal researcher