Accident and Injury Claims

If you or a loved one has been injured in an accident that was not your fault, we can help. We will listen to what happened and advise you on your options.

If you decide to proceed with an injury claim, we can help you claim compensation on a no win, no fee basis.

What is a personal injury claim?

The definition of a ‘personal injury’ is an injury to your body or mind, rather than damage to your property. In the UK, personal injury can also include some types of emotional harm, such as causing severe distress.

A personal injury claim is the legal process you use to recover financial compensation for injuries caused by someone else’s negligence or breach of a duty of care.

A duty of care is when a person, company or organisation has a legal obligation to safeguard the well-being of others.

For example:

  • an employer has a duty of care to their employees
  • a doctor has a duty of care to his patients
  • a road user has a duty of care to other road users

Can I make an accident claim?

In the majority of cases, to make a successful no win, no fee claim:

  • Your injury must have happened in the last 3 years.
  • Your injury must have been caused by someone else.
  • That person, company or organisation must have owed you a duty of care.

There may be other factors to take into account, such as the age of the injured person or whether there was fault on both sides.

For more details on whether you have a valid claim, speak to a legally trained advisor on 0800 376 1001.

We are open 8am to 9pm weekdays, 9am to 6pm on Saturdays, and 9.30am to 5pm on Sundays.

What are the benefits of making an accident claim?

Whatever caused your accident, you will probably have had to take time off work to recover from your injuries. If you have suffered a serious or long-lasting injury, you may be unable to work for some time.

An accident claim will ensure you have the financial means to help pay your mortgage, bills and other living costs, so you can focus on your recovery.

Your life may have been affected in other ways too. Household tasks may be harder, you may have been unable to take part in sports or hobbies. Financial compensation can't fully offset these losses, but your solicitor will factor the broader impact of your injury on your life when they negotiate your compensation amount.

Another crucial benefit of compensation is that it helps you to cover the cost of expenses caused by your accident. These include the cost of treatment like physiotherapy, travel expenses to attend medical appointments, and prescription costs.

Injury claims can be made on a No Win, No Fee basis - meaning that if you do not win your claim, you won't have to pay your injury lawyer's fees.

Is the claim process the same for all types of accident claims?

To some extent, the claims process is essentially the same regardless of how and where your injury occurred.

There are, however, key considerations to be aware of depending on whether you were injured at work, on the road, in a public place or as a result of a negligent medical procedure

Certain types of accident claim may be more likely to succeed with certain kinds of supporting evidence.

To read more about specific types of accident claim, or to start the injury claims process, click one of the following options:

Does the type of injury make a difference?

In practice, the type and seriousness of your injury will affect the accident claims process.

Following changes to the law in April 2021, less serious car accident claims are handled using the Official Injury Claims portal. For other minor and short-duration injuries, your solicitor will use a ‘fast track’ process that sets out key milestones.

For serious, long-term and more complex injuries (usually valued over £15,000), your solicitor will handle your accident claim using a ‘multi-track’ process. The multi-track process generally takes long to complete, but additional time is required to ensure the full extent of your injuries are assessed and to negotiate your compensation settlement.

Read more:

Find information about a specific injury claim

How much is my accident claim worth?

The amount of money you could get for your injury claim will depend on:

  • The extent and seriousness of your injuries
  • Any financial losses you suffered as result of your accident (like lost wages)
  • Any directly-related costs you incur (such as for physiotherapy)

At the start of your accident claim, your solicitor will consider how your injury has affected your life. Your solicitor will take all of these effects into account to calculate the correct compensation award for you.

This calculation will factor in 'general damages' and 'special damages'. General damages are awarded for pain, suffering and loss of amenity (PSLA). Special damages are for financial losses and expenses you have incurred as a result of the accident.

Calculate my injury compensation

Calculating how much compensation you can claim for an injury can be complicated.

Our injury compensation calculator tells you if you may have a claim, how much compensation you could claim, and what you can claim for.

Find out what your claim could be worth now:

Calculate compensation

Do I have to pay anything to make an injury claim?

Almost all accident claims are now carried out on a 'no win, no fee' basis. This means there is nothing to pay when you start your claim. With a no win, no fee claim, there is no financial risk if your claim is not successful. Any costs and disbursements are covered by a self-insuring ATE policy.

Your solicitor only gets paid if they win your accident claim.

How does no win, no fee work?

No win, no fee means that you can make a injury claim with:

  • No financial risk or upfront legal fees
  • No legal fees to pay if your accident claim is not successful
  • A success fee payable to a solicitor only if you win your claim

Our no win, no fee promise

When making a claim through Quittance, we guarantee 100% legal fee transparency. You will be able to discuss and agree the details of your no win, no fee agreement with your solicitor, before starting your claim. You will have no legal fees to pay if your claim is unsuccessful.

Read more: No Win, No Fee Explained

Accident claim time limits

In most cases, you have 3 years from the date of your accident to claim. This is called the 'limitation period'.

However, in practice, most injury lawyers will not accept a claim with only a few months left before the 3-year time limit ends. It takes time to gather the medical and other evidence needed to properly assess a claim. It will then take additional time to negotiate a compensation settlement with the defendant's solicitor and insurance company.

Different law firms have different deadlines for accepting claims. If one firm rejects your claim because it is too close to the time limit, another solicitor may accept your case.

As a general rule, it is a good idea to start your claim as soon as you feel able to do so. You should consider discussing your case with a solicitor even if you are undecided whether to actually make a claim; there may be exceptional circumstances that could cause delays.

Read more:

How long after an accident do I have to claim?

How can Quittance help?

Your solicitor will fight for the best possible compensation settlement for you, and the highly-experienced panel of solicitors have an excellent track record of winning injury claims.

If you have any questions, or would like to start a No Win No Fee claim, we are open 8am to 9pm weekdays, 9am to 6pm on Saturday, and 9.30am to 5pm on Sunday.

Call us FREE 0800 376 1001 or arrange a callback:

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Accident and injury claim FAQ's

Making a personal injury claim can seem daunting at first. Following an accident, you will probably have many questions about your injury claim rights and how the injury claims process works.

Some of the most common questions that injured claimants ask include:

Can I claim for someone else?

Yes. In certain circumstances, it is possible to claim compensation on behalf of another person in the capacity of a 'litigation friend'.

If an injured person is either too young or vulnerable, too injured or otherwise unable to claim on their own behalf, their litigation friend can handle the claim process on behalf of the injured person.

The litigation friend will be responsible for communicating with the solicitors, and for making decisions in respect of the claim.

Read more about claiming on behalf of another person.

Can I claim if I was partly responsible for an accident?

You may still be able to claim compensation even if you contributed to your accident or to your injuries.

However, if you were partly to blame (known as contributory negligence), your compensation may be reduced and it may be more difficult to prove liability.

Read more about claiming compensation if you were partly responsible for an accident.

How long do I have to make an injury claim?

In general, you have a time limit of up to 3 years from the date of the injury to make an injury claim.

The last date you can make a claim is known as the claim limitation date - after which your injury claim becomes 'statute barred'.

Can I claim for an injury after 3 years?

Possibly. The general rule for adults is that a claim must be started within three years.

However, the three-year countdown starts on the day you learned of your injury or illness. This will usually be the date of the accident, but could be the date your doctor gave you a diagnosis.

If you were injured as a child, you do have up until your 21st birthday to make a claim.

There other circumstances that can also impact the limitation date. Call us now on 0800 376 1001 to find out if you are still able to claim injury compensation.

In reality, there are a number of factors that can affect whether an injury claim will be taken on by a solicitor.

Calculate your claim limitation date

Will I have to go to court?

Highly unlikely. The vast majority of claims that are settled by the solicitor panel are settled out of court.

Only a very small percentage (approx. 5%) of personal injury claims go to court. Generally, only very complex cases, or those where liability cannot be resolved, end up in court.

Cases that do ultimately go to court are held in front of a judge, not a jury.

Read more: Will my injury claim go to court and what if it does?

Will I have to go to a solicitor's office?

No. You will not need visit a solicitor's office. As with most professional services, it is no longer necessary to meet face to face with your solicitor. Personal injury claims are dealt with via email, post and telephone.

Should you need to have a medical, this will be arranged at a medical centre near you or at your GP's surgery.

Read more: Will I have to visit a solicitor's office?

Can I get an early compensation payment?

If you suffer financial hardship as a result of an injury, you may be able to claim an interim compensation payment.

An interim payment is a partial settlement of your claim which is paid before your claim is concluded. The amount you receive in interim payments would then be deducted from your final compensation settlement or award.

Read more about interim compensation payments.